SYLVIA P. TUMUSIIME
Covington,GA
Summary
Seasoned financial professional with 25+ years of experience in financial analysis, strategic planning, process optimization, and organizational leadership. Adept at driving financial performance, managing complex financial projects, and optimizing operational processes for cost control and efficiency. Proven track record of overseeing multi-million-dollar budgets, conducting in-depth financial analyses, and leading cross-functional teams. Seeking to leverage expertise in financial management, risk analysis, and team leadership to drive growth and profitability in a dynamic finance role within the private sector.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Executive Director
Dally’s Haven
Conyers, GA
01.2014 - Current
- Managed the financial operations of a non-profit organization, overseeing budgeting, financial reporting, and resource allocation to maximize operational efficiency.
- Led the organization’s fundraising efforts, securing over $500,000 in donations and sponsorships, directly contributing to a 25% increase in overall revenue.
- Established financial strategies and internal controls to ensure compliance with financial regulations and maximize program impact.
- Mentored leadership team, fostering professional development and skill enhancement.
- Directed strategic planning initiatives to enhance organizational effectiveness and community impact.
- Oversaw program development, ensuring alignment with mission and client needs.
- Implemented policies and procedures that improved operational efficiencies across departments.
- Collaborated with stakeholders to secure funding and resources for organizational growth.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
Field Representative(Part-time)
US Census
Atlanta, GA
01.2019 - 10.2023
- Collected, analyzed, and reported census data, ensuring high levels of accuracy and data integrity for critical governmental research.
- Conducted financial and demographic surveys, engaging with respondents to foster participation and trust, which directly contributed to project completion on time.
- Coordinated with team leads to provide feedback and recommendations for data collection improvements.
- Completed paperwork in full, on time, and with high accuracy.
- Kept up-to-date on industry trends, enabling informed decision-making during client engagements.
- Optimized route planning to minimize travel time while maximizing client visits, resulting in greater efficiency and cost savings.
- Maintained detailed records of client interactions, ensuring accurate data collection for future reference and reporting purposes.
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Conducted outreach to diverse communities to ensure accurate census data collection.
- Trained and mentored new field representatives on effective data gathering techniques.
Customer Service/Sales
Teleperformance USA
Remote
04.2021 - 09.2021
- Delivered exceptional service to clients while managing sensitive financial information, ensuring confidentiality and compliance with privacy policies.
- Managed complex customer queries and service-related issues, providing proactive solutions that improved customer satisfaction and retention.
- Met and exceeded sales targets by identifying opportunities to sell enhanced services and financial products tailored to customer needs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Event Premium Host
Mercedes Benz Stadium
Atlanta, GA
01.2018 - 01.2021
- Delivered high-level concierge services to premium clients, overseeing all aspects of their event experience, enhancing brand loyalty, and increasing client retention.
- Utilized financial oversight to manage event budgets, ensuring cost efficiency while maintaining a high standard of service.
- Engaged with high-net-worth clients to ensure their financial needs were met, delivering a seamless service experience.
Commissions Analyst
Verizon Wireless
Alpharetta, GA
01.2000 - 01.2014
- Led analysis and reporting of sales commission data for over 5,000 employees, ensuring accurate and timely compensation payments across multiple regions.
- Developed and maintained financial models to forecast commission payments, reducing errors by 15% and improving payment accuracy.
- Conducted in-depth analysis of sales performance metrics, providing insights that helped senior management make informed decisions to optimize sales strategies.
- Streamlined reporting processes, reducing monthly reporting cycle time by 30%, while ensuring alignment with financial regulations and company policies.
- Analyzed commission calculations to ensure accuracy and compliance with company policies.
- Developed reports detailing commission structures and payout trends for management review.
- Collaborated with cross-functional teams to streamline commission processes and resolve discrepancies.
- Implemented improvements in reporting systems, enhancing efficiency of commission tracking operations.
- Mentored junior analysts on best practices for data analysis and reporting methodologies.
- Conducted training sessions for staff on new commission software features and updates.
- Evaluated existing commission frameworks, recommending adjustments to optimize compensation strategies.
- Increased operational efficiency by streamlining the process of tracking sales performance metrics against established goals.
- Enhanced revenue accuracy by conducting thorough commissions audits and resolving discrepancies in a timely manner.
Senior Credit Analyst
Verizon Wireless
01.1995 - 01.1998
- Conducted thorough credit assessments for individual and business clients, using financial statements, credit reports, and market data to determine creditworthiness.
- Developed and implemented new training programs for junior analysts, improving departmental efficiency and accuracy.
- Collaborated with cross-functional teams to resolve complex customer issues and improve the credit approval process.
Education
Master of Arts - Business Administration
Brenau University
Gainesville, GA05-2003
M.S.M. - Change Leadership
Kaplan University
11-2011
B.S. - Administration/Finance
Medgar Evers College, City University
Skills
- Financial analysis expertise
- Strategic planning
- Team leadership
- Operational process enhancement
- Customer relationship development
- Risk assessment and compliance
- Financial reporting expertise
- Process optimization
- Employee training facilitation
- Client relationship management
- Strategic planning
- Collaborative team development
- Operations management
- Data analysis tools proficiency
- Effective interpersonal communication with diverse audiences
- Experience in addressing financial challenges through analysis
Accomplishments
- Cost Reduction: Reduced reporting cycle time by 30% at Verizon Wireless by optimizing financial data collection processes.
- Revenue Growth: Increased revenue by 25% at Dally’s Haven through strategic fundraising and financial oversight.
- Process Improvement: Streamlined sales commission reporting processes, reducing errors by 15% and improving departmental efficiency at Verizon Wireless.
- Client Satisfaction: Improved customer satisfaction by 20% through the resolution of financial disputes at Verizon Wireless.
Certification
- Financial Software: Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, macros), Cognos, Tableau, SAP, and Oracle.
- Financial Modeling: Experience in building financial models for budgeting, forecasting, and financial reporting.
- Certifications: Financial Modeling and Valuation Analyst (FMVA) - In progress.
- Risk Management & Compliance: Knowledge of financial regulations (e.g., GAAP, IFRS) and experience ensuring compliance in financial reporting and transactions.
Timeline
Customer Service/Sales
Teleperformance USA
04.2021 - 09.2021
Field Representative(Part-time)
US Census
01.2019 - 10.2023
Event Premium Host
Mercedes Benz Stadium
01.2018 - 01.2021
Executive Director
Dally’s Haven
01.2014 - Current
Commissions Analyst
Verizon Wireless
01.2000 - 01.2014
Senior Credit Analyst
Verizon Wireless
01.1995 - 01.1998
B.S. - Administration/Finance
Medgar Evers College, City University
Master of Arts - Business Administration
Brenau University
M.S.M. - Change Leadership
Kaplan University