Sylvia Quinonez
Pico Rivera,CA
Summary
At DSV Air & Sea, I excelled in streamlining shipment processes, significantly enhancing efficiency and accuracy. My expertise in logistics management and customs compliance, combined with a strong aptitude for problem-solving and teamwork, led to a notable improvement in client satisfaction and operational productivity. Logistics professional with proven record of managing intricate supply chains and ensuring smooth movement of goods. Known for focus on team collaboration and achieving timely results, adaptable to changing needs. Expertise in shipment coordination and regulatory compliance, combined with reliable and flexible approach to problem-solving.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Freight Forwarder
DSV Air & Sea
11.1998 - Current
- Managed high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
- Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
- Served as liaison between various parties involved in the supply chain process, fostering collaboration and communication to ensure timely deliveries.
- Maintained detailed records of all shipments and transactions, providing accurate basis for reporting and analysis purposes.
- Reduced shipping errors and delays by closely monitoring shipment progress and proactively addressing potential issues.
- Implemented strategies to minimize transit time while considering cost-effectiveness for both customers'' budgetary constraints and company revenue goals.
- Ensured compliance with import/export regulations, avoiding costly penalties or delays due to non-compliance issues.
- Collaborated with sales team to identify new business opportunities and expand company's client base within target markets.
- Assisted clients in navigating customs clearance procedures, offering guidance on required documentation and regulatory requirements as needed.
- Developed customized logistics solutions to meet unique client needs, resulting in increased business opportunities.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Developed and deepened successful partnerships with representatives of diverse shipping companies.
- Utilized advanced industry software tools to manage shipment scheduling, tracking, and overall workflow efficiently while minimizing risk of errors or missed deadlines.
- Negotiated with carriers to secure best possible rates for clients and control costs.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Coordinated international shipments, managing complex logistics and documentation requirements for seamless deliveries.
- Organized regular training sessions for staff members, staying up-to-date on industry trends and regulatory changes that impact freight forwarding operations.
- Negotiated favorable rates with carriers to ensure competitive pricing for clients while maintaining company profit margins.
- Provided tracking information to enable clients to monitor progress of shipments.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Bilingual Customer Service Supervisor
American Button Mfg.
10.1989 - 10.1998
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Implemented performance metrics tracking to identify areas for improvement and recognize top performers.
- Championed continuous improvement initiatives aimed at enhancing overall operational efficiency within the department.
- Utilized Spanish proficiency to build relationships with Spanish-speaking customers.
Education
IATA-FIATA "With Distinction" - Cargo Network Services
CNS TRAINING AN IATA COMPANY
Miami, FL06.1999
BBA - Business Administration
Whitman College
Guatemala07.1987
Skills
- Transportation Planning
- Freight consolidation
- Documentation Management
- Customs regulations knowledge
- Dangerous Goods Handling
- INCOTERMS Clear Understanding
- International Shipping Expertise
- Logistics Management
- Customs Compliance
- Teamwork and Collaboration
- Problem-Solving
- Import and export compliance
Accomplishments
- Collaborated with QHSE Team for many years, coordinating office inspections and making sure everything was up to code for compliance and safety, worked in several different types of drills to prep the employees in any type of emergency, fire drill, earthquake, active shooter among others.
- I was recently selected to be a myDSV ambassador for LAX branch.
- I successfully handled the TSA Compliance inspections for LAX Air Export, keeping the Known and Unknown Shipper's records and doing physical inspections to different shipper locations to verify and make them Known Shipper Status when the KSMS system needed that additional step,
- I'm certified in GDP for Pharma Handling and have several certifications for handling Temp Controlled products and equipment such as CSAFE, Envirotainer, etc.
- I have coordinate yearly compliance audit training meetings for our agent Cropa DSV and have traveled to all their branches in Guatemala, San Pedro Sula & Tegucigalpa Honduras.
Certification
DANGEROUS GOODS HANDLING
Healthcare GDP Pharma Certified
IATA - FIATA Certification
Export Customs Compliance Training
Air Freight Operating Governance
CSAFE - RKN, Envirotainer:
Cold Chain handling
T container advanced handling
E container advanced handling
Dry ice calculations
GDP CERTIFIED
This certification is to validate all Pharma Healthcare handling process.
Languages
English
Full Professional
Spanish
Native or Bilingual
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Community Cleanup
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Passionate about balancing physical health with mental and emotional wellness
- Volunteer Work
- Homelessness Outreach
- Swimming
- Music
- I enjoy helping others and giving back to the community
Timeline
Freight Forwarder
DSV Air & Sea
11.1998 - Current
Bilingual Customer Service Supervisor
American Button Mfg.
10.1989 - 10.1998
IATA-FIATA "With Distinction" - Cargo Network Services
CNS TRAINING AN IATA COMPANY
BBA - Business Administration
Whitman College
DANGEROUS GOODS HANDLING
Healthcare GDP Pharma Certified
IATA - FIATA Certification
Export Customs Compliance Training
Air Freight Operating Governance
CSAFE - RKN, Envirotainer:
Cold Chain handling
T container advanced handling
E container advanced handling
Dry ice calculations
Similar Profiles
Nirav PanchalNirav Panchal
Assistant Manager - Finance & Accounts at DSV AIR & SEA PRIVATE LIMITEDAssistant Manager - Finance & Accounts at DSV AIR & SEA PRIVATE LIMITED
Abdoul DialloAbdoul Diallo
Financial Controller at DSV Air & SeaFinancial Controller at DSV Air & Sea
JUAN MANUEL FONTJUAN MANUEL FONT
FREIGHT FORWARDING ANALYST at DSV Air & SeaFREIGHT FORWARDING ANALYST at DSV Air & Sea