Sylvia Ragin
Raleigh,NC
Summary
Dynamic Project Manager with a proven track record at First Onsite, adept at executing complex projects on time and within budget. Skilled in project scheduling and planning, I enhance workflow efficiency while fostering strong stakeholder relationships. Certified in Water and OSHA 30, I prioritize safety and quality in all restoration efforts.
Overview
6
6
years of professional experience
Work History
Project Manager
First Onsite
03.2025 - Current
- Led cross-functional teams to deliver complex projects on time and within budget.
- Implemented project management best practices, enhancing workflow efficiency across multiple projects.
- Developed and maintained project schedules, ensuring alignment with organizational goals and stakeholder expectations.
- Facilitated regular status meetings to communicate progress, risks, and mitigation strategies to stakeholders.
Technician
Spangler Restoration
02.2024 - 03.2025
- Monitored inventory levels of cleaning supplies and equipment, facilitating efficient stock management.
- Evaluated project progress, providing recommendations for process improvements and resource allocation.
- Communicated effectively with clients regarding restoration status, fostering strong customer relationships.
- Conducted post-project inspections to ensure quality control and client satisfaction with services rendered.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Technician
Serv Pro Restoration Services
10.2021 - 02.2024
- Operated advanced water extraction equipment to mitigate damage in residential and commercial properties.
- Coordinated restoration projects, ensuring timely completion and adherence to safety protocols.
- Assisted in mold remediation processes, following industry standards for health and safety compliance.
- Trained new technicians on equipment use, safety procedures, and effective restoration techniques.
Crew Chief
Serv Pro Restoration Services
04.2021 - 10.2021
- Supervised restoration projects, ensuring compliance with safety protocols and quality standards.
- Trained new crew members on equipment usage and restoration techniques to enhance team efficiency.
- Coordinated inventory management, maintaining accurate stock levels of restoration supplies and equipment.
- Conducted site assessments to identify damage and develop effective restoration plans for clients.
Shift Leader
Serv Pro Restoration Services
03.2020 - 04.2021
- Supervised team operations to ensure timely completion of restoration projects.
- Trained and mentored new employees on safety protocols and equipment usage.
- Coordinated with clients to assess damage and develop restoration plans.
- Managed inventory levels and ordered supplies as needed for projects.
Education
Associate of Science - Criminal Justice
Johnson Smith
Charlotte Nc09-2020
Skills
- Project execution management
- Project planning
- Project planning and development
- Project scheduling
- Certified in Water
- Certified in Osha 30
- Certified in Mold handling
Timeline
Project Manager
First Onsite
03.2025 - Current
Technician
Spangler Restoration
02.2024 - 03.2025
Technician
Serv Pro Restoration Services
10.2021 - 02.2024
Crew Chief
Serv Pro Restoration Services
04.2021 - 10.2021
Shift Leader
Serv Pro Restoration Services
03.2020 - 04.2021
Associate of Science - Criminal Justice
Johnson Smith