Sylvia Ramos
Houston
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Director of Operations
Ameriprise Financial
01.2003 - 12.2022
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented, and revised operational policies and guidelines.
- Mentored and coached team members to foster productive and engaging work environment.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Developed systems and procedures to improve operational quality and team efficiency.
Education
Bachelor Of International Business Economics -
University of Houston - Downtown
Houston, TX12.2005
Skills
- Capital Spending
- Leadership Training
- Operational Efficiency and Safety
- Budgetary Reviews
- Process Development and Streamlining
- Culture Transformation
- Directing Team Members
- Business Growth Initiatives
- Hiring and Onboarding
- Operations Oversight
- Manage Operations
- Strategize Business Plans
- Database Maintenance
- Business Policies and Procedures
Timeline
Director of Operations
Ameriprise Financial
01.2003 - 12.2022
Bachelor Of International Business Economics -
University of Houston - Downtown
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