SYLVIA RAMOS
Houston,TX
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining administrative processes at THE ORTHOPEDIC SPORTS CLINIC and KIDS R KIDS COPPERFIELD. Excelled in office administration and team collaboration, significantly improving school performance and office workflow efficiency. Skilled in customer service and data entry, adept at fostering positive relationships and maintaining high levels of confidentiality.
Overview
27
27
years of professional experience
Work History
Front Desk Receptionist
THE ORTHOPEDIC SPORTS CLINIC
02.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Assistant Director of Education
KIDS R KIDS COPPERFIELD
11.1997 - 01.2021
- Improved overall school performance by implementing data-driven decision-making processes and continuous improvement initiatives.
- Developed comprehensive assessment tools to evaluate student learning outcomes and inform instructional practices.
- Streamlined administrative processes for greater efficiency, reducing paperwork and improving staff productivity levels.
- Managed budget of for instruction of 345 students.
- Planned, administered and controlled budgets and produced financial reports.
Education
No Degree - Accounting And Finance
Houston Community College
Houston, TX12.2010
EARLY CHILDHOOD DEVELOPMENT - Early Childhood Care And Education
GREAT HOUSTON EARLY CHILDHOOD COUNSELING
Houston, TX05.1998
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Team Collaboration
- Scheduling
- Office Organization
- File Organization
- Administrative Support
- Office Administration
- Data Entry
- Records Maintenance
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
THE ORTHOPEDIC SPORTS CLINIC
02.2021 - Current
Assistant Director of Education
KIDS R KIDS COPPERFIELD
11.1997 - 01.2021
No Degree - Accounting And Finance
Houston Community College
EARLY CHILDHOOD DEVELOPMENT - Early Childhood Care And Education
GREAT HOUSTON EARLY CHILDHOOD COUNSELING
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