Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sylvia Ramos

Port St Lucie,FL

Summary

Dynamic Operations Manager with a proven track record at The Plumbing Works, Inc., excelling in operational excellence and relationship building. Successfully reduced overhead costs through strategic vendor negotiations and enhanced team productivity by implementing effective project management techniques. Committed to delivering exceptional customer service while ensuring compliance and financial oversight.

Overview

15
15
years of professional experience

Work History

Operation Manager

The Plumbing Works, Inc
03.2021 - Current
  • Managed daily operations, effectively to ensure timely completion and positive outcome
  • Prepared and submission of quarterly, annual reports, such as Federal tax filing
  • Managed scheduling and coordination of all office and field meetings to ensure smooth operations and minimal conflicts.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Processed employee claims involving performance issues and harassment.
  • Supervised team of 21 Plumbers to maintain productivity and quality of work.
  • Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
  • Developed strong relationships with subcontractors, leading to efficient collaboration on complex construction projects.


  • Coordinated permit acquisition and ensured compliance with all regulatory requirements throughout each stage of plumbing.
  • Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
  • Negotiated contracts with general contractors,subcontractors, vendors, suppliers to ensure best pricing and terms.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Handled Insurance policies(GL,WC and Auto) and annual audits



Office Manager

Ameri-Tech Plumbing
04.2019 - 01.2021
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Handled
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed and maintained courteous and effective working relationships.

Realtor

Best Seller #1 Properties
07.2010 - 10.2018
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
  • Presented purchase offers to sellers for consideration.
  • Generated leads for sales and rental properties through cold calls and referrals.

Education

Nova High School
Davie, FL

Skills

  • Quickbooks,Microsoft Office,Excel, Outlook, Buildertrend
  • Organizational development
  • Cost analysis and savings
  • Safety management
  • Relationship building
  • Payroll administration and timekeeping
  • Operations management
  • Customer service management
  • Supplier monitoring
  • Finance and accounting oversight
  • Decision-making
  • Operational excellence

Languages

Spanish

Timeline

Operation Manager

The Plumbing Works, Inc
03.2021 - Current

Office Manager

Ameri-Tech Plumbing
04.2019 - 01.2021

Realtor

Best Seller #1 Properties
07.2010 - 10.2018

Nova High School

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