Summary
Overview
Work History
Education
Skills
Timeline
Generic

SYLVIA RANGEL

Porter

Summary

Passionate about joining a forward-thinking organization that fosters professional development and growth opportunities. Eager to contribute skills and knowledge to a dynamic team environment. Seeking a role to leverage experience and drive for success to make a meaningful impact within the company. Committed to continuous learning and embracing new challenges for career enhancement.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Dennys Resturant
02.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Customer Service Associate

CHILIS BAR AND GRILL
04.2017 - 01.2022
  • Greeted, seated and maintained service for multiple customers at any given time, displayed respectful attitude, helped develop rapport with customer base and build lasting relationships.
  • Maintained knowledge of company standards and products to provide helpful suggestions and recommendations to customers.
  • Utilized Aloha systems to log and retrieve information.
  • Followed up with customers regarding product and overall satisfaction.
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts based on individual needs.
  • Server banking, cash handling, made change and maintained registers cash balance.
  • Remained open to feedback from supervisor and peers to build and improve skills set.
  • Assisted with mentoring new employees during and after training.
  • Worked close with my service partner and team to assist with all customers needs as I was crossed trained in multiple areas.

Server

INTERNATIONAL HOUSE OF PANCAKES
05.2010 - 04.2017
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Informed customers of daily specials.
  • Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff.
  • Used point of sale system (POS)
  • Memorized frequent customer preferences to build relationships and loyalty.
  • Suggested additional items to customers to increase restaurant sales.
  • Checked on guests to verify satisfaction while clearing trash and empty dishes to maintain cleanliness.
  • Delivered customer checks and securely processed credit card or cash payments.
  • Maintained server banking cash as well as maintained a to go register insuring accurate cash handling at all times.

Education

High School Diploma - undefined

NORWALK HIGH SCHOOL
CA
05.1984

Skills

  • Customer Support
  • POS Systems and Ordering Platforms
  • Order and Refund Processing
  • Courteous with Strong Service Mindset
  • Monetary Transactions
  • Inventory Replenishment
  • Sales and Upselling
  • Team-Oriented and Cooperative
  • Policy and Procedure Adherence
  • Guest Experiences

Timeline

Assistant Manager

Dennys Resturant
02.2022 - Current

Customer Service Associate

CHILIS BAR AND GRILL
04.2017 - 01.2022

Server

INTERNATIONAL HOUSE OF PANCAKES
05.2010 - 04.2017

High School Diploma - undefined

NORWALK HIGH SCHOOL

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