SYLVIA RANGEL
Porter
Summary
Passionate about joining a forward-thinking organization that fosters professional development and growth opportunities. Eager to contribute skills and knowledge to a dynamic team environment. Seeking a role to leverage experience and drive for success to make a meaningful impact within the company. Committed to continuous learning and embracing new challenges for career enhancement.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Dennys Resturant
Porter, TX
02.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Customer Service Associate
CHILIS BAR AND GRILL
HUMBLE, TX
04.2017 - 01.2022
- Greeted, seated and maintained service for multiple customers at any given time, displayed respectful attitude, helped develop rapport with customer base and build lasting relationships.
- Maintained knowledge of company standards and products to provide helpful suggestions and recommendations to customers.
- Utilized Aloha systems to log and retrieve information.
- Followed up with customers regarding product and overall satisfaction.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts based on individual needs.
- Server banking, cash handling, made change and maintained registers cash balance.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Assisted with mentoring new employees during and after training.
- Worked close with my service partner and team to assist with all customers needs as I was crossed trained in multiple areas.
Server
INTERNATIONAL HOUSE OF PANCAKES
PORTER, TX
05.2010 - 04.2017
- Greeted and accommodated guests, building positive experience from first interaction.
- Informed customers of daily specials.
- Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff.
- Used point of sale system (POS)
- Memorized frequent customer preferences to build relationships and loyalty.
- Suggested additional items to customers to increase restaurant sales.
- Checked on guests to verify satisfaction while clearing trash and empty dishes to maintain cleanliness.
- Delivered customer checks and securely processed credit card or cash payments.
- Maintained server banking cash as well as maintained a to go register insuring accurate cash handling at all times.
Education
High School Diploma - undefined
NORWALK HIGH SCHOOL
CA05.1984
Skills
- Customer Support
- POS Systems and Ordering Platforms
- Order and Refund Processing
- Courteous with Strong Service Mindset
- Monetary Transactions
- Inventory Replenishment
- Sales and Upselling
- Team-Oriented and Cooperative
- Policy and Procedure Adherence
- Guest Experiences
Timeline
Assistant Manager
Dennys Resturant
02.2022 - Current
Customer Service Associate
CHILIS BAR AND GRILL
04.2017 - 01.2022
Server
INTERNATIONAL HOUSE OF PANCAKES
05.2010 - 04.2017
High School Diploma - undefined
NORWALK HIGH SCHOOL