Sylvia Rendon
San Antonio,TX
Summary
Dynamic Pharmacy Technician II at CHRISTUS SANTA ROSA, recognized for strong interpersonal skills and expertise in Meditech EMR. Demonstrates a proven track record of exceeding performance goals through effective team leadership and operational excellence. Achieved top sales and productivity awards while driving compliance and results in high-pressure environments. Skilled in employee training and troubleshooting, fostering a culture of excellence within the team.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Pharmacy Technician II
CHRISTUS SANTA ROSA
San Antonio, Texas
01.2011 - Current
- Consistently met performance goals for productivity, accuracy, and regulatory compliance in support of inpatient pharmacy services
- Selected as a member of the Hiring Committee and assisted with the training of new Pharmacy Technicians
- Proficient in the use of Microsoft Office Word, Meditech EMR, PYXIS ES equipment, and certified in IV and Chemotherapy
Store Co-Manager
VICTORIA'S SECRET
San Antonio, Texas
02.2007 - 08.2007
- Established an excellent record of performance and progressively advanced to positions of increased challenges and responsibilities in management of higher producing units while increasing sales profitability and enhancing operations standards
Telephone Banker
WASHINGTON MUTUAL
San Antonio, Texas
02.2006 - 02.2007
- Provided quality customer service in a high-volume inbound call center environment
- Assisted customers in resolving questions related to checking, savings, or CD accounts
- Conducted extensive research to identify errors, locate mis-credited deposits, and bring accounts up to date
- Consistently met established goals for quantity and quality performance
Store Co-Manager
VICTORIA'S SECRET
San Antonio, Texas
09.1999 - 08.2005
- Managed retail operations of a $7 Million North Star Mall as well as the high-end La Cantera unit and worked closely with staff to establish sales goals while training personnel on customer service standards to ensure client satisfaction
- Additionally, motivated teams to build a positive work environment and impact bottom line performance by implementing corporate merchandising techniques to enhance sales revenues
- Managed three sales leads and up to 80 personnel during holiday seasons
- Provided hands-on personnel training, including managers, and employed sound judgment to interpret corporate policies and enforce necessary personnel actions
- Also served as Co-Manager of the $3 Million Huebner Oaks unit and the $2 Million Alamo Quarry unit
- Major accomplishments: Achieved sales productivity goals by maximizing business opportunities and maintained Top 160 store designation
- Selected to participate in the Pilot Program and served as Training Consultant to facilitate and implement new corporate policies and operating systems
- Consistently called on to support new store operations and recognized as a Top Client Sales Leader
- Received numerous Sales, Performance, and Productivity Awards
Education
Masters of Business Administration (MBA) - Management and Human Resources
Texas A&M University-San Antonio
San Antonio, TX12.2024
Bachelor of Business Administration - Management and Human Resources
Texas A&M University
San Antonio, Texas12.2021
Associate of Applied Science - Business Administration
San Antonio College
San Antonio, Texas12.2018
Graduate of the Pharmacy Technician program -
Kaplan College
San Antonio, Texas03.2011
Skills
- Effective Troubleshooting
- Empowering Team Leadership
- Strong Interpersonal Skills
- Employee Training
- Operational Assistance
- Proficient Time Allocation
Certification
- Certified Pharmacy Technician, PTCB, 02/01/11
- Red Cross CPR/First Aid Certification, MM/DD/YY
- Pharmacy HIPAA Training Certificate, MM/DD/YY
References
- Michelle Shelton, Victoria's Secret Associate, (210) 844-2283, Sh3lton@gmail.com, Former Colleague
- Terry Fernandez, CPhT Narcotic Specialist (Retired), Christus Santa Rosa Hospital, (210) 313-5271, laterry8619@gmail.com, Former Colleague
- Emmanuel Aniemeke, Pharm.D, MBA, CPEL, PMP, ACHE, Director of Pharmacy Operations, UT Health Multispecialty and Research Hospital, (817) 808-7565, aniemekee@uthscsa.edu, Former Director
Awards
- Inducted into National Society of Leadership & Success, 01/01/16
- LEAF Award for Leadership, Execution, Achievement, and Focus, MM/DD/YY
- Associate of the Quarter, 03/01/13
Accomplishments
- Inducted into National Society of Leadership & Success, January 2016
- Received LEAF Award for Leadership, Execution, Achievement, and Focus
- Formally recognized for superior performance by winning recognition as Associate of the Quarter, 1st Quarter 2013.
Timeline
Pharmacy Technician II
CHRISTUS SANTA ROSA
01.2011 - Current
Store Co-Manager
VICTORIA'S SECRET
02.2007 - 08.2007
Telephone Banker
WASHINGTON MUTUAL
02.2006 - 02.2007
Store Co-Manager
VICTORIA'S SECRET
09.1999 - 08.2005
Masters of Business Administration (MBA) - Management and Human Resources
Texas A&M University-San Antonio
Bachelor of Business Administration - Management and Human Resources
Texas A&M University
Associate of Applied Science - Business Administration
San Antonio College
Graduate of the Pharmacy Technician program -
Kaplan College
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