SYLVIA RINGER
Mcdonough,GA
Summary
Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver.
Organized and efficient Data Entry Clerk with 10 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
19
19
years of professional experience
Work History
Customer Service Agent II
Delta Dental Insurance
04.2018 - Current
- Responds to complex telephone, electronic, and written inquiries from dental and vision professionals, groups, subscribers and brokers
- Communicates eligibility, benefits, claims status, policies, and procedures
- Documents each customer encounter or resolution in appropriate computer tracking system
- Expediently accesses reference materials to analyze and determine appropriate responses to telephone, electronic, and written inquires
- Identifies and reports system discrepancies to leader
- Accurately completes contact service forms and routes to appropriate department
- Utilizes contact tracking functionality to follow up on open calls to ensure resolution is achieved within agreed upon standards
- Meets and maintains metric standards including providing support to other departments, as necessary
- Participates in training programs, as designated
Customer Service Agent
TRC Staffing/Delta Dental
12.2017 - 04.2018
- Answers incoming calls relating to inquiries regarding, but not limited to benefits, claim status, provider information, and eligibility information in a professional, courteous manner
- Determines what inquiries are to be forwarded and/or transferred for more detailed research and assistance
- Performs routine calls related to adjustments as needed to alleviate the need to transfer requests
- Initiates directory; ID card; EOB copy requests; and claim form requests
- Initiates refund requests when a refund due is identified during the course of normal Client Services duties
- Monitors Client Services general mailbox and returns any calls as assigned by the Client Services Manager or Supervisor
- Provides resolution and follow-up for routine Returned Information requests.
Data Entry Clerk
TDL Enterprise
11.2015 - 11.2017
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified accuracy of data entered into system to produce error-free reports.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
Customer Service Agent III
McKesson/Randstad
05.2014 - 11.2015
- Answer In-Bound Calls from Customers and Healthcare Professionals
- Troubleshoot Pharmacy Claim Adjudications for Underpayment and miscellaneous submittal errors, and process Patient Medication Co-Pay Assistance Cards
- Verify Patient Demographic information, and review Eligibility guidelines per program stipulations
- Consistently meet and/or exceed all Metrics/KPI's
- Provide Feedback and suggestions as needed to staff and members of Management/Quality Development
Certified Activity Director
Statewide Healthcare Inc
01.2005 - 04.2015
- Collaborated with staff and clinicians to understand the ways in which activities can promote healing and belonging
- Conducted needs assessments to ascertain physical, cognitive, and emotional abilities
- Determined individual interests and expectations regarding leisure time
- Determined and overseeing the use of available finances
- Developed an activities program that was both sufficiently diverse and sensitive to our occupants' requirements
- Purchased or leased supplies for all activities
- Sourced, trained, and monitored the work of Activities Assistants
- Advertised events well in advance of their scheduled times
- Supervised and participated in events alongside staff and occupants
- Compiled periodic reports that outline successes, constraints, and the way forward
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.
Desk Security Officer/Office Admin
ATT/Universal Protection
05.2013 - 05.2014
- Greeted visitors and vendors
- Created visitor badges and maintained Log Entry Book
- Compiled information and completed Incident Reports as needed
- Signed in Parcel deliveries, and prepared outgoing items for courier pick-up
- Trained new staff members
- Monitored all areas of the building to ensure continued safety for all employees and visitors.
Education
Bachelor of Arts - Applied Behavior
University of Arizona Global Campus
Chandler, AZ05.2021
Skills
- 20 years customer service experience
- Proficient in
- Microsoft Word, Excel, Outlook, PowerPoint
- Excellent Interpersonal and Communication skills
- Software/Systems Used:
- Aspect, Avaya, CMS, CRM, Citrix, Kronos, NICE, and Verint
- Operational Requirements
- Database Updates
- Entry Recording
- Analytical Tool Management
Timeline
Customer Service Agent II
Delta Dental Insurance
04.2018 - Current
Customer Service Agent
TRC Staffing/Delta Dental
12.2017 - 04.2018
Data Entry Clerk
TDL Enterprise
11.2015 - 11.2017
Customer Service Agent III
McKesson/Randstad
05.2014 - 11.2015
Desk Security Officer/Office Admin
ATT/Universal Protection
05.2013 - 05.2014
Certified Activity Director
Statewide Healthcare Inc
01.2005 - 04.2015
Bachelor of Arts - Applied Behavior
University of Arizona Global Campus
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