Sylvia Rios
Key Carrier-Supervisor
Alvord,TX
Work Preference
Summary
Dynamic professional with extensive experience in customer service leadership and inventory coordination .Proven track record in enhancing team productivity and achieving sales targets through effective task delegation and coaching. Skilled in cash transaction processing and fostering positive customer engagement, contributing to improved satisfaction and operational efficiency.
Professional with experience in retail management, prepared for leadership role. Proven ability to manage operations, enhance customer service, and support team growth. Strong focus on collaboration, reliability, and adaptability to changing needs. Skilled in conflict resolution, inventory control, and staff training.
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Key Carrier
Bomgaars
03.2024 - 12.2025
- Assisted in managing inventory levels and ensuring product availability for customers.
- Executed daily store operations, including opening and closing procedures.
- Trained new team members on customer service standards and operational protocols.
- Facilitated effective communication between departments to enhance workflow efficiency.
- Resolved customer inquiries and concerns, fostering positive shopping experiences.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Maintained compliance with safety standards to ensure a secure work environment.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
- Contributed to increased revenue by consistently achieving or surpassing sales targets through upselling techniques and excellent customer service.
- Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Educated staff on strategies for handling difficult customers and challenging situations.
Head Cashier
Lowes Home Improvment
07.2014 - 02.2024
- Supervised cash handling processes, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on operational procedures and customer service best practices.
- Streamlined checkout processes, enhancing efficiency and reducing wait times for customers.
- Managed daily cash reconciliation, identifying discrepancies and implementing corrective measures.
- Led team meetings to discuss performance metrics and address operational challenges effectively.
- Resolved customer inquiries and complaints, maintaining high levels of satisfaction within the store environment.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
- Facilitated and logged store opening, closing, and shift changes.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Alleviated customer service needs with policy-appropriate solutions.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Collaborated with team members to maintain clean and organized checkout area, promoting positive shopping environment.
- Contributed ideas in team meetings for enhancing customer experience and operational efficiency.
- Improved customer satisfaction with prompt and courteous service, resolving complaints and inquiries with empathy and professionalism.
- Assisted in scheduling shifts for cashier team, ensuring adequate coverage during peak hours.
- Coordinated with management team to develop and implement customer loyalty programs.
- Maintained up-to-date knowledge of store policies, promotions, and products to provide accurate information to customers.
- Developed quick-reference guide for cashiers, reducing errors and increasing transaction speed.
- Facilitated team-oriented atmosphere, encouraging open communication and mutual support among staff.
- Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Shipping Clerk
National Roper's Supply
03.2011 - 06.2014
- Managed shipping documentation and ensured compliance with regulatory standards.
- Coordinated inbound and outbound shipments, optimizing routing for timely deliveries.
- Maintained inventory accuracy through regular audits and updates in inventory management systems.
- Trained new staff on shipping procedures and safety protocols to enhance operational efficiency.
- Implemented process improvements that reduced shipping errors and improved customer satisfaction.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
Skills
- Inventory and logistics coordination
- Workforce scheduling
- Store maintenance
- Task delegation
- Customer engagement
- Cash transaction processing
- Customer service leadership
- Coaching and guidance
- Accurate cash handling
- Delegation
- Store operations
- Team member development
- Bank deposits
- Front end operations
- Opening and closing coordination
Accomplishments
- Achieved Results through effectively helping my team out when needed..
- Supervised team of 13+ staff members at Bomgaars,which included 2 employees in receiving,and 2 in Feed and 1 in pets and 8 cashiers.
- Achieved daily Tasks by completing tasks with accuracy and efficiency.
- Supervised team of 32 staff members at Lowe's Home Improvement
Languages
Spanish
Interests
- Outdoor Recreation
- Gardening
- Crafting and DIY Projects
- Strategy Games
- DIY and Home Improvement
- Watching Movies and TV Shows
- Woodworking
- Drawing and Painting
- Music
- Swimming
- Dance
- Personal Development and Self-Improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Lowe's Home Improvement
- Bomgaars
- National Roper Supply
Quote
Would you like me to give you a formula for success? It's quite simple, really: Double your rate of failure.You are thinking of failure as the enemy of success.But it isn't at all. You can be discouraged by failure or you can learn from it, so go ahead and make mistakes. Make all you can. Because remember that's where you will find success.
Thomas J. Watson
Timeline
Key Carrier
Bomgaars
03.2024 - 12.2025
Head Cashier
Lowes Home Improvment
07.2014 - 02.2024
Shipping Clerk
National Roper's Supply
03.2011 - 06.2014