Sylvia Rivera Negroni
Davenport,FL
Summary
Compassionate professional with background in personal care and service. Known for high productivity and efficient task completion, ensuring client satisfaction and well-being. Skilled in empathetic communication, time management, and adaptive problem-solving strategies. Excel at using patience, active listening, and interpersonal skills to build trust and foster positive relationships.
Overview
22
22
years of professional experience
Work History
Online Personal Shopper
Walmart
Warrensburg, MO
12.2023 - 07.2024
- Ensured accuracy in logging orders, returns, exchanges, and payments.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Secured and stored items until customer pickup.
- Assisted in selecting items according to customer preferences.
- Organized consistent hourly deliveries by smoothly selecting and purchasing items.
Assistant Manager
InMotion Entertainment
Orlando, FL
03.2019 - 11.2022
- Produced thorough, accurate and timely reports of project activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed customer service inquiries and complaints in a timely manner.
- Evaluated individual and team business performance and identified opportunities for improvement.
Supervisor of Operations
HMSHost
Orlando, FL
03.2018 - 03.2019
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Delegated work to staff, setting priorities and goals.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Provided training and guidance to team members on operational procedures and best practices.
- Planned delivery routing, team workflows, and promotional initiatives.
- Built strong operational teams to meet process and production demands.
Supervisor
Teleperformance
Port Saint Lucie, FL
06.2016 - 07.2017
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Trained new employees on company policies and procedures.
- Implemented quality control measures, significantly reducing error rates.
Assistant Manager
Ross Dress for Less
Orlando, FL
06.2012 - 05.2016
- Produced thorough, accurate and timely reports of project activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
- Evaluated individual and team business performance and identified opportunities for improvement.
Operations Manager
Walmart
Caguas, PR
04.2002 - 04.2012
- Monitored progress by establishing plans, budgets and measuring results.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Built strong operational teams to meet process and production demands.
- Created detailed reports on the performance of individual departments within operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Associate of Arts - Psychology
Touro College
New York, NY01-1996
Skills
- Health and safety compliance
- Employee motivation
- Project planning and development
- Workflow optimization
- Organizational management
- Decision-making
- High-pressure environments
- Operations monitoring
- Customer complaint resolution
- Reliability and punctuality
- Positive and professional
- Customer service
- Cash management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Online Personal Shopper
Walmart
12.2023 - 07.2024
Assistant Manager
InMotion Entertainment
03.2019 - 11.2022
Supervisor of Operations
HMSHost
03.2018 - 03.2019
Supervisor
Teleperformance
06.2016 - 07.2017
Assistant Manager
Ross Dress for Less
06.2012 - 05.2016
Operations Manager
Walmart
04.2002 - 04.2012
Associate of Arts - Psychology
Touro College
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