Summary
Overview
Work History
Education
Skills
Timeline
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Sylvia Robinson

Aylett,VA

Summary

Dynamic leader and seasoned banking professional with a proven track record in excellent customer service, adept at relationship building and regulatory compliance. Excels in enhancing customer satisfaction and branch operations through effective management and interpersonal skills. Achieved significant sales growth by leveraging financial product knowledge and client relationship management expertise.

Overview

25
25
years of professional experience

Work History

Server/Bartender

Prince Street Cafe at Hobbs Hole
09.2024 - Current
  • Delivered exceptional customer service by accurately taking and processing orders.
  • Trained new staff on menu items and service protocols to ensure consistency.
  • Managed multiple tables efficiently during peak hours, enhancing guest satisfaction.
  • Collaborated with kitchen staff to expedite food preparation and delivery.
  • Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Personal Banker III

Primis Bank
09.2022 - Current
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Boosted sales of bank products through effective cross-selling and up-selling techniques.
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
  • Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
  • Processed deposits, withdrawals and ACH transfers accurately.
  • Supported managers in implementing operational improvements that increased efficiency across the branch network.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Monitored customer accounts to detect irregularities or suspicious activity.
  • Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
  • Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
  • Fostered strong client relationships through regular follow-ups, securing loyalty and repeat business.
  • Trained new personal bankers, elevating team performance and service quality.
  • Achieved recognition for outstanding customer service, setting benchmark for colleagues.
  • Maintained high accuracy in transaction processing, ensuring client trust and financial security.
  • Responded to customer inquiries regarding new accounts and account services.
  • Verified customer identity and reviewed documentation for accuracy.
  • Greeted customers and delivered information about new account processes.

Independent Sales Consultant

Modere, Mary Kay,
01.2019 - 09.2021
  • Developed specific schedule of prospecting and account management tasks to perform daily, weekly and monthly to meet or exceed sales goals with little company supervision.
  • Overcame objections skillfully during sales presentations, resulting in increased closed deals ratio.
  • Expanded client base through effective networking and referrals, leading to significant business growth.
  • Conveyed love of products sold and devotion to company, customers and brand in sales presentations to establish credibility and make personal connections with clients.
  • Established trustworthiness and credibility among clients by demonstrating extensive knowledge of productsservices.
  • Attended industry events regularly for networking purposes, expanding professional connections within the field.
  • Implemented creative problem-solving techniques when faced with challenges or obstacles during the sales process.
  • Delivered engaging sales pitches that highlighted unique selling points of products or services offered.
  • Managed client accounts effectively, addressing concerns promptly and ensuring repeat business opportunities.
  • Developed tailored sales strategies for each client, resulting in a higher conversion rate.
  • Placed cold calls to potential customers and follow-up calls to current and past clientele, cultivating long-term relationships to generate referral and repeat business.
  • Analyzed competitors'' offerings to identify potential advantages or gaps in their product/service lineup.
  • Increased sales revenue by building strong relationships with clients and providing exceptional customer service.
  • Conducted comprehensive product demonstrations, ensuring clients understood the benefits and value of the products offered.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Informed customers of promotions to increase sales productivity and volume.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Kept detailed records of daily activities through online customer database.

Server

Outback Steakhouse
10.2007 - 04.2012
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Branch Manager

Metro County Bank/Southern Financial Bank
09.2000 - 03.2006
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Complied with regulatory guidelines and requirements.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Consulted customers to boost product sales and services.
  • Examined customer loan applications for loan approvals and denials.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
  • Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
  • Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
  • Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Complied with established internal controls and policies.

Education

High School Diploma -

Henrico High School
Richmond

Skills

  • Relationship Building
  • Branch operations
  • Customer Service
  • Customer Satisfaction
  • Client Relationship Management
  • Positive Attitude
  • Cash Handling
  • Fraud prevention
  • Sales expertise
  • Attention to Detail
  • Interpersonal Skills
  • Banking Policies and Procedures
  • Issues Resolution
  • Account Maintenance
  • Financial product knowledge
  • Regulatory Compliance
  • Loans
  • Financial Services
  • Loan Processing
  • Relationship Management
  • Cross-Selling Products
  • Transaction Processing
  • Teller Support
  • Professional Appearance
  • Rapport Building
  • Cross-Selling and Upselling
  • Branch management
  • Loan application expertise
  • Sales Growth
  • Safe Deposit Box Oversight
  • Analytical Thinking
  • Banking operations knowledge
  • Time Management
  • Active Listening
  • Decision-Making
  • Multitasking Abilities
  • Task Prioritization
  • Teamwork and Collaboration
  • Problem-Solving
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Self Motivation
  • Goal Setting
  • Professionalism
  • Professional appearance
  • Customer service

Timeline

Server/Bartender

Prince Street Cafe at Hobbs Hole
09.2024 - Current

Personal Banker III

Primis Bank
09.2022 - Current

Independent Sales Consultant

Modere, Mary Kay,
01.2019 - 09.2021

Server

Outback Steakhouse
10.2007 - 04.2012

Branch Manager

Metro County Bank/Southern Financial Bank
09.2000 - 03.2006

High School Diploma -

Henrico High School

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Sylvia Robinson