Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sylvia Rodriguez

Summary

Self-motivated Team Lead brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

22
22
years of professional experience

Work History

Re-Entry Coordinator

Pathstone
08.2022 - Current
  • Gathered and organized materials to support operations.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Entered data, generated reports and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • re-entry coordinator. A re-entry coordinator is responsible for developing and implementing programs and services that assist individuals returning to the community from incarceration or other residential treatment programs. This may include helping individuals find housing and employment, connecting them with social services and supports, and providing guidance and assistance with navigating the legal system. Re-entry coordinators may work in a variety of settings, including prisons, probation departments, and community-based organizations. The specific duties of a re-entry coordinator may vary depending on the specific needs of the individuals they serve and the policies of the organization they work for.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Entered and maintained departmental records in company database.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Aided colleagues, managers and customers through regular communication and assistance.

Bilingual Training Coordinator

Boscov's Warehouse
05.2021 - 08.2022
  • Worked with central management to identify, plan, align and address training needs.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Compiled training handbook and related course materials.
  • Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
  • Responsible for organizing and facilitating training programs that involve instruction in more than one language. This can include coordinating the logistics of the training, such as scheduling, arranging for interpreters or translators, and securing training materials in multiple languages. It may also involve developing and delivering the training content in multiple languages, or working with subject matter experts to ensure that the content is accurately translated. The goal of a bilingual training coordinator is to ensure that all attendees are able to fully participate in and understand the training, regardless of their language abilities.

Team Lead

Walmart
06.2002 - 05.2022
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Participated in cross-functional team-building activities.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Operated material moving equipment to move heavy loads and maintain production levels.
  • Tracked receipts, employee hours and inventory movements.
  • Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
  • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.

Education

Reading High School
Reading, PA
06.1986

Skills

  • Grievance Resolution
  • Executive Compensation
  • Motivational Team Management
  • Medical Terminology
  • Employee Motivation and Performance
  • Disciplinary Action
  • Integrity and Transparency
  • Patient Registration
  • Staff Supervision
  • Job Performance Evaluations
  • Resource Allocation
  • Project Coordination
  • Work Planning and Prioritization
  • Staff Training
  • Verbal and Written Communication
  • Office Management
  • Confidential Records Management
  • Effective Communicator and Public Speaker
  • Customer Service
  • Event Planning
  • Accounts Payable and Accounts Receivable
  • Discretion and Confidentiality
  • Appointment Coordination
  • Risk and Mitigation Analysis
  • Point of Contact
  • Leadership and People Development
  • Regulatory Compliance
  • Assignment and Project Coordination
  • Calendar Management
  • Special Event Coordination
  • Department Coordination
  • Emergency Response Coordination
  • Coordinating Reservations
  • Patient Scheduling
  • Coordinating with Supervisors
  • Presenting Ideas and Plans
  • Team Meeting Management
  • Incident Reports
  • Research and Analysis
  • Filing Systems
  • Daily Reports
  • Workforce Planning
  • Delegation and Work Assignment
  • Applicant Tracking Systems
  • Risk Evaluation
  • Client Training Delivery
  • Confidence and Drive
  • Activities Management

Languages

Spanish
Native or Bilingual

Timeline

Re-Entry Coordinator

Pathstone
08.2022 - Current

Bilingual Training Coordinator

Boscov's Warehouse
05.2021 - 08.2022

Team Lead

Walmart
06.2002 - 05.2022

Reading High School

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Sylvia Rodriguez