Sylvia Rodriguez
Troutdale,OR
Summary
Quality-driven Customer Service Representative with proven record of excellent job performance. Manages projects at each stage with diligent and attentive approach, carefully checking details and testing assumptions. Skilled in training junior personnel in principles and practices.
Overview
36
36
years of professional experience
Work History
Accounts Payable Clerk
BibleProject
01.2023 - 06.2023
- Handled day-to-day checks and cash donations deposits and updated financial records.
- Applied proper codes to invoices and receipts to keep records easily searchable.
- Generated invoices upon receipt of billing information.
- Registered transactions and data on accounting database to track history and safeguard information.
- Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
Data Entry Clerk
BibleProject
03.2022 - 06.2023
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Merged Patron duplicate accounts to maintain an organized filing process in SalesForce.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into SalesForce System to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Developed and maintained databases to store customer information.
- Developed data entry policies and procedures in compliance with company standards.
- Secured and protected data from unauthorized access by complying with security protocols.
- Used computer software to store and retrieve data from SalesForce, Backend/October, Stripe and Pardot account systems.
- Updated and maintained customer information, documents and records.
- Followed data entry protocols, rules and regulations.
- Corrected data entry errors to prevent duplication or data degradation.
- Preserved customer confidence and protected operations by keeping information confidential.
- Developed and implemented data entry operations.
Customer Service Representative
Security Pacific Bank
09.1990 - 06.1991
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
Customer Service Representative
World Savings And Loan
06.1987 - 03.1990
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Carefully listened to customer inquiries and concerns and worked on ways for a solution to increase the customer satisfaction.
- Handled large amounts of cash deposits and withdrawals with speed and accuracy.
- Processed mortgage payments, credit card payments, sold money orders, cashier checks and travelers checks.
- Responsible for ordering, receiving large amounts of cash and balancing vault totals daily.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
Education
No Degree - General Studies
Mt Hood Community College
26000 SE Stark Street Gresham, Oregon 9703006.2022
High School Diploma -
Paramount Adult Education Center
Paramount, CA06.1994
Skills
- Payment Verification
- Bill Payment
- Invoice Processing
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Accounts Payable Clerk
BibleProject
01.2023 - 06.2023
Data Entry Clerk
BibleProject
03.2022 - 06.2023
Customer Service Representative
Security Pacific Bank
09.1990 - 06.1991
Customer Service Representative
World Savings And Loan
06.1987 - 03.1990
No Degree - General Studies
Mt Hood Community College
High School Diploma -
Paramount Adult Education Center
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