Sylvia Rodriguez
Garland,TX
Summary
Proven Billing Specialist with a track record of resolving billing discrepancies and enhancing financial accuracy at Smiley Dental. Excelled in customer service and problem-solving, significantly reducing errors through meticulous audits. Skilled in billing systems and adept at fostering teamwork, I bring a blend of hard and soft skills to drive efficiency and compliance.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
10
10
years of professional experience
Work History
Billing Specialist
Smiley Dental
07.2017 - 12.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Generated reports to track insurance verifications and claim progress.
Receptionist
Pleasant Dental
03.2015 - 06.2017
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Trained new staff on current, correct insurance verification procedures.
Education
High School Diploma -
Garland High School
Garland, TXSkills
- Customer service
- Problem-solving
- Billing systems and software
- HIPAA compliance
- Multitasking and organization
- Decision-making
- Verbal and written communication
- Data entry proficiency
- Eligibility determination
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Billing Specialist
Smiley Dental
07.2017 - 12.2024
Receptionist
Pleasant Dental
03.2015 - 06.2017
High School Diploma -
Garland High School
Similar Profiles
Angelina EspinozaAngelina Espinoza
Dental Assistant Intern at Smiley DentalDental Assistant Intern at Smiley Dental
Velinda AlmanzaVelinda Almanza
Front Desk Receptionist at Smiley DentalFront Desk Receptionist at Smiley Dental
Manas ChawlaManas Chawla
Clinic Volunteer at Smiley DentalClinic Volunteer at Smiley Dental