Sylvia Rodriguez
Midlothian,IL
Summary
Customer service specialist with 12 years of experience in phone and email support, account management, and sales. Managed 40-50 customer follow-up calls per shift while assisting walk-in clients and conducting facility tours. Skilled in resolving account issues, processing contracts, and maintaining customer relationships. Experienced with Microsoft Word, Excel, Google Docs, and various point-of-sale and membership-management systems.
Overview
14
14
years of professional experience
Work History
Production & Inventory Specialist
Design Smart
08.2026 - Current
- Tracked and managed inventory for individual school uniforms and large-volume catering orders, ensuring timely fulfillment.
- Managed inventory for diverse customer accounts, ensuring accurate receipt, tracking, processing, and accounting of items.
- Maintain precise records and attention to detail in processing customer items and orders, enhancing overall accuracy.
- Manage multiple customer orders simultaneously while meeting production requirements.
- Ensure customer items remain organized and accounted for throughout the processing cycle.
- Executed embroidery trimming and pressed uniforms to ensure high quality and precise finishing.
Independent Pet Care Provider
Dog Sitting
01.2024 - Current
- Delivered personalized care for one to three animals, following owner instructions and schedules to ensure pet well-being.
- Coordinated feeding, walking, treatments, and other requested care tasks to meet individual pet needs.
- Established consistent schedules and maintained clear communication with owners to address pets' needs effectively.
- Displayed consistent reliability while managing responsibilities, organization, accountability, and attention to detail while working independently.
Server & Bartender
Jameson's Pub
Frankfort, IL
04.2020 - 04.2024
- Provided professional and attentive customer service in a high-volume, fast-paced environment.
- Coordinated service for multiple customers and competing priorities, ensuring accuracy and positive experiences.
- Served parties of up to 60 guests family-style and parties of up to 25 guests with individual entrees.
- Developed and nurtured customer relationships, fostering loyalty and repeat business.
- Handled customer concerns professionally and worked to resolve issues while maintaining a friendly environment.
- Resolved customer concerns professionally, maintaining a friendly environment and enhancing overall satisfaction.
Server & Bartender
Gatto's Restaurant & Bar
Tinley Park, Illinois
04.2018 - 02.2020
- Delivered friendly, professional customer service in fast-paced restaurant and bar, enhancing guest satisfaction.
- Managed incoming phone calls, coordinating individual orders and large catering requests for seamless service.
- Served parties of up to 60 guests in a family-style setting and parties of up to 25 guests with individual entrées.
- Facilitated effective communication with customers and coworkers while multitasking during peak service times.
- Helped maintain accurate inventory records to support operations.
- Supported inventory management tasks.
Sales Specialist
Charter Fitness
Tinley Park, Illinois
07.2016 - 04.2018
- Signed new members up for contracts and processed approximately 3-4 new membership contracts per week.
- Conducted 5-7 facility tours per shift for prospective members, highlighting membership options, services, classes, and equipment to facilitate informed decision-making.
- Followed up with current members and prospective clients by phone and email regarding memberships, tours, class schedules, check-ins, and account needs.
- Reviewed and updated membership contracts, ensuring accurate payment information, timely renewals, and resolving account flags to maintain customer satisfaction.
- Reviewed and updated existing membership contracts, including payment information, renewals, and account flags requiring attention.
- Answered customer questions and demonstrated proper use of gym equipment.
- Identified and resolved account issues referred by management, including contract reviews and payment concerns, enhancing overall member experience.
Sales Specialist
Women's Workout & Wellness Gym
Tinley Park, Illinois
02.2013 - 06.2016
- Signed new members up for contracts and processed approximately 3-4 new membership contracts per week.
- Managed approximately 40-50 member follow-up calls per shift while simultaneously assisting walk-in customers and prospective members.
- Updated and reviewed existing membership contracts, including payment information and renewals, to maintain accurate records and support member retention.
- Followed up with current members and prospective clients by phone and email regarding memberships, tours, class schedules, and check-ins to enhance member engagement.
- Supported members by updating payment information and addressing account-related needs to ensure seamless service.
- Worked with membership and billing systems to maintain accurate customer information and contract records.
- Addressed account issues identified by management, including contract reviews, payment concerns, renewals, and other flagged items.
- Built positive, long-term relationships with members through consistent and attentive customer service.
Education
GED -
Oak Forest High School
Oak Forest, ILCollege Coursework -
Moraine Valley Community College
Palos Hills, ILCollege Coursework -
Joliet Junior College
Joliet, ILSkills
- Inventory Management
- Inventory Tracking
- Order Processing
- Data Management
- Record Keeping
- Contract renewals
- Customer Account Management
- Customer relations
- Toast Restaurant Software
- Toast
- Scheduling & Coordination
- Data Entry & Record Accuracy
- Microsoft Word & Excel
- Microsoft Word
- Google Docs
- Email Communication
- Time management
- Issue resolution
- Email Communication
VOLUNTEER EXPERIENCE
Nonprofit Cancer-Family Support Organizations, Volunteered with multiple nonprofit organizations supporting families navigating cancer., Assisted with activities and initiatives designed to support individuals and families during challenging circumstances.
Timeline
Production & Inventory Specialist
Design Smart
08.2026 - Current
Independent Pet Care Provider
Dog Sitting
01.2024 - Current
Server & Bartender
Jameson's Pub
04.2020 - 04.2024
Server & Bartender
Gatto's Restaurant & Bar
04.2018 - 02.2020
Sales Specialist
Charter Fitness
07.2016 - 04.2018
Sales Specialist
Women's Workout & Wellness Gym
02.2013 - 06.2016
GED -
Oak Forest High School
College Coursework -
Moraine Valley Community College
College Coursework -
Joliet Junior College