Sylvia Rojas Mayorga
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
OFFICE MANAGER & RESERVATION SPECIALIST
Capital Asset Management, Redwood Hollow Cottages
07.2022 - Current
- Display friendly, outgoing, and energetic behavior to create warm atmosphere for staff and guests
- Manage office operations
- Establish workflow processes, monitor daily productivity, and implement modifications to improve overall performance of personnel
- Key resource for all guests and staff on activities and dining in San Diego
- Manage all front-desk activities and concierge service including catering when needed
- Check all office supplies are fully stocked, re-stock when needed
- Maintain excellent customer service and manage housekeeping monthly schedule
- Create and update filing systems for paper and electronic documents
- Resource for vendors, maintenance, staff, and guests
EXECUTIVE ASSISTANT & BRAND MANAGER
Catholic Charities Diocese Of San Diego,
08.2019 - 12.2021
- Greeted and supported CEO and guests amicably and kindly
- Managed executive calendars, secured meetings and appointments and coordinated travel arrangements
- Answered high volume of phone calls and email inquiries.
- Delivered catered food and supplies to offices for on-time set-up
- Oversaw quality control on CCDSD's brand identity ensuring consistency throughout all marketing materials and website
- Suggested creative ideas to keep events fresh, modern, and encouraging
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment
MANAGEMENT CONSULTANT IN ADVERTISING & PROMOTIONS
Mega Dry Carpet & Upholstery Cleaning
01.2016 - 07.2019
- Achieved 26% revenue growth in FY 2017, exceeding prior years
- Improved scheduling and technician to customer communication by 100% with HouseCall Pro increasing 5-star reviews and yearly revenue
- Updated and created MegaDryCarpetCleaning.com's WordPress site making it more efficient and user-friendly
Education
Entrepreneurship & Management Certificates of Accomplishment -
MiraCosta College
Oceanside, CA2015
Bachelor of Arts - Communication & Public Relations
Saint Mary's College
Notre Dame, Indiana2012
Skills
- Proficient in Microsoft Office Programs & Acrobat Pro
- Administrative Support
- Excellent Multitasking & Organization
- Effective Customer Communication
- Creative & Adaptable
- Business Administration
- Brand Promotion & Social Media Specialist
Certification
Entrepreneurship Certificate of Accomplishment
Business Management Certificate of Accomplishment
CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
OFFICE MANAGER & RESERVATION SPECIALIST
Capital Asset Management, Redwood Hollow Cottages
07.2022 - Current
EXECUTIVE ASSISTANT & BRAND MANAGER
Catholic Charities Diocese Of San Diego,
08.2019 - 12.2021
MANAGEMENT CONSULTANT IN ADVERTISING & PROMOTIONS
Mega Dry Carpet & Upholstery Cleaning
01.2016 - 07.2019
Entrepreneurship & Management Certificates of Accomplishment -
MiraCosta College
Bachelor of Arts - Communication & Public Relations
Saint Mary's College
Entrepreneurship Certificate of Accomplishment
Business Management Certificate of Accomplishment
CPR Certified
Similar Profiles
Nikolai ProverbsNikolai Proverbs
Senior Treasury Analyst at Brookfield Asset Management Private Institutional Capital Adviser (Canada), LPSenior Treasury Analyst at Brookfield Asset Management Private Institutional Capital Adviser (Canada), LP
Margaret M BaxterMargaret M Baxter
Airbnb/VRBO Property Manager & Host at Capital Asset ManagementAirbnb/VRBO Property Manager & Host at Capital Asset Management
Pati Croford MatlalaPati Croford Matlala
Handyman at Capital Land Asset ManagementHandyman at Capital Land Asset Management