Sylvia Romo
Lufkin
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Pregnancy Help Center of Lufkin
07.2023 - Current
- Proactively contributes to projects and initiatives outside primary job duties, offering support and expertise as needed.
- Managed front desk operations, greeting visitors and directing inquiries to appropriate staff members.
- Coordinated scheduling for client appointments, ensuring efficient use of time and resources.
- Maintained accurate records of client interactions and services provided using electronic health records system.
- Provided compassionate support to clients, addressing concerns and facilitating access to resources.
Clerk
Jrd Mail Store
02.2023 - 07.2023
- Processed incoming and outgoing mail efficiently to ensure timely delivery.
- Managed inventory of shipping supplies, reducing waste through effective stock control.
- Operated multi-line phone systems to assist customers with inquiries and service requests.
- Assisted in training new clerks on operational procedures and customer service techniques.
Customer Service Representative
Adapt Health
02.2022 - 02.2023
- Coordinated scheduling for multiple providers, optimizing appointment availability and patient flow.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Entered and maintained accurate data in various databases and spreadsheets.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Professional Cleaner
Maid Pro
11.2020 - 02.2022
- Trained staff on best cleaning practices and safety protocols.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
Education
High School Diploma -
Huntington Pride
Huntington, TXSkills
- Time management
- Organization skills
- Canva proficient
- Schedule & calendar planning
- Microsoft office proficient, including Microsoft Word and Excel
- Reliable and responsible
- Honest and dependable
- File maintenance
- Phone etiquette
- Customer service
- Computer skills
Certification
CPR Certification April 2024 to April 2026
Timeline
Receptionist
Pregnancy Help Center of Lufkin
07.2023 - Current
Clerk
Jrd Mail Store
02.2023 - 07.2023
Customer Service Representative
Adapt Health
02.2022 - 02.2023
Professional Cleaner
Maid Pro
11.2020 - 02.2022
High School Diploma -
Huntington Pride