Sylvia Ross
Lancaster
Summary
Dynamic professional with extensive experience in team leadership and customer service at Cox Concessions. Proven track record in optimizing inventory management and enhancing operational efficiency. Skilled in training staff to deliver exceptional service, fostering a collaborative environment that drives customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Tent Manager
Cox Concessions
07.2025 - Current
- Trained staff, fostering a collaborative team environment.
- Led daily operations to ensure optimal team performance and customer satisfaction.
- Implemented inventory management systems to streamline stock control processes.
- Ensured compliance with safety regulations and maintained high standards of store cleanliness.
- Managed staffing schedules to optimize labor costs while meeting customer demand.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Waitress
Tavern 22
05.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage service.
- Trained new staff on menu knowledge and best practices for guest interaction.
- Collaborated with kitchen staff to facilitate seamless order execution and delivery.
- Resolved customer complaints effectively, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area, adhering to health standards.
Cashier Manager
Cox Concessions
07.2022 - Current
- Supervised daily cash operations to ensure accurate transactions and compliance with financial protocols.
- Trained and mentored staff on customer service best practices and register operation procedures.
- Implemented inventory management techniques to maintain optimal stock levels and reduce waste.
- Developed cash handling procedures that improved accuracy and minimized discrepancies during audits.
- Coordinated staff schedules to optimize coverage during peak hours, enhancing overall customer experience.
- Resolved customer inquiries and complaints efficiently, fostering a positive shopping environment.
Server
Storm Services
09.2024 - 09.2024
- Delivered exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Collaborated with kitchen staff to streamline order delivery and maintain efficiency during peak hours.
Greeter
Frisch's Big Boy
05.2021 - 06.2022
- Welcomed guests, ensured positive first impressions, and fostered a friendly atmosphere.
- Assisted in seating arrangements, optimizing guest flow, and minimizing wait times.
- Provided menu information and answered guests' inquiries to enhance the dining experience.
- Collaborated with team members to maintain the cleanliness and organization of front-of-house areas.
Education
Bachelor of Science - Management
Southeastern University
Lakeland, FL04-2028
High School Diploma -
Fairfield Christan Academy
Lancaster, OH05-2024
Skills
- Team leadership
- Customer service
- Inventory management
- Cash handling
- Scheduling optimization
- Operational efficiency
Timeline
Tent Manager
Cox Concessions
07.2025 - Current
Waitress
Tavern 22
05.2025 - Current
Server
Storm Services
09.2024 - 09.2024
Cashier Manager
Cox Concessions
07.2022 - Current
Greeter
Frisch's Big Boy
05.2021 - 06.2022
Bachelor of Science - Management
Southeastern University
High School Diploma -
Fairfield Christan Academy