Sylvia Ruloma
Mesa,AZ
Summary
Well-organized office supervisor the last two years managing and overseeing multiple tasks in busy offices. Commended for consistently driving team success through company procedures enforcement and personnel training. Proficient in Microsoft Office, SAGE, and JD Edwards.
Overview
6
6
years of professional experience
Work History
Office Supervisor
Motive Energy Inc.
01.2021 - Current
- Streamlined office operations by implementing efficient filing systems and workflow processes.
- Facilitated smooth communication between departments, promoting collaboration and problem-solving efforts.
- Managed daily schedules, appointments, and meetings for upper-level executives to ensure optimal time management.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Oversaw the onboarding process for new employees, ensuring proper training was provided for seamless integration into the team.
- Developed strong working relationships with vendors to negotiate favorable contracts for office supplies and services.
- Evaluated current office procedures, identifying areas for improvement, and implemented necessary changes to optimize workflow efficiency.
- Resolved personnel issues quickly by mediating conflicts and fostering open communication among team members.
- Organized company events such as holiday parties or team-building activities to promote camaraderie within the workplace environment.
- Enhanced staff productivity with consistent performance evaluations and regular feedback.
- Reduced operational costs through careful budget management and resource allocation.
- Boosted overall office efficiency with appropriate task delegation and workload distribution.
- Ensured timely completion of projects by monitoring deadlines and setting clear expectations for team members.
Purchasing Coordinator
Central AZ Supply
12.2019 - 12.2020
- Enhanced procurement efficiency by streamlining purchasing processes and implementing cost-saving strategies.
- Reviewed purchase orders for accuracy and compliance with company policies before approval, minimizing errors and potential disputes.
- Negotiated favorable pricing with suppliers, resulting in significant annual savings for the company.
- Collaborated with cross-functional teams to ensure timely delivery of appliances and install services, contributing to overall operational effectiveness.
- Managed inventory levels effectively, reducing stockouts and excess inventory costs while maintaining optimal product availability.
Lead Sales Order Coordinator
Monark Premium Appliances
01.2018 - 12.2019
- Supervised a small team of 5-6 coordinators for the Northern California division.
- Streamlined order processing by implementing efficient tracking and communication systems.
- Improved customer satisfaction by providing timely updates on order status and shipment details.
- Coordinated with sales, logistics, and warehouse teams to ensure seamless order fulfillment.
- Managed high-volume orders for multiple clients, ensuring timely delivery and optimal service quality.
- Resolved customer issues related to orders, addressing concerns promptly and professionally.
- Supported sales team by providing accurate product availability information, facilitating faster quote generation.
- Order entry from smaller retail orders, larger kitchen remodels, to builder account projects.
Education
Certificate - Medical Records
University of Phoenix
08.2017
High School Diploma - General Studies
Estrella Foothills High School
05.2015
Skills
- Microsoft Office
- Purchasing
- Cash handling
- Human Resources
- JD Edwards Program (2 Years)
- SAGE (3 years)
- Scheduling and calendar management
- Policy and procedure modification
- Office Administration
- Event Coordination
- Expense Reporting
- Database Administration
- Documentation and control
- Account Reconciliation
- Workload prioritization
- Employee Management
- Training and coaching
- Credit and collections
- Staff Supervision
- Data Entry
- Administrative Support
- Billing
- Inventory Control
- Mail handling
Timeline
Office Supervisor
Motive Energy Inc.
01.2021 - Current
Purchasing Coordinator
Central AZ Supply
12.2019 - 12.2020
Lead Sales Order Coordinator
Monark Premium Appliances
01.2018 - 12.2019
Certificate - Medical Records
University of Phoenix
High School Diploma - General Studies
Estrella Foothills High School
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