Sylvia Runions
Centerton,AR
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Prepared to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Regional Service Manager I
JB Hunt Intermodal
Lowell, AR
09.2025 - Current
- Communicating between Amazon sites and JB Hunt operations teams to resolve service issues
• Monitoring email and Teams/Chime/Slack rooms with field operations
• Booking freight, consolidate loads, and processing cancellations and/or changes in Order Management.
• Scheduling pickups and deliveries and relaying updates to Amazon as needed.
• Using customer systems/websites to find load information, relay load issues, update appointments as per Amazon's SOP's
• Canada Amazon freight - Scheduling and tendering loads and communicating with carriers.
• Submitting and resolving repair requests.
Carrier Investigation
J.B. Hunt
Lowell, AR
05.2024 - Current
- Vetted carrier information to ensure operational integrity and regulatory compliance.
- Investigated carriers to mitigate risks of cargo theft.
- Reviewed and analyzed data to make informed decisions against potential loss from bad actors.
- Processed carrier, load, route, and customer information to deter strategic theft and double brokering.
- Documented relevant findings to track and detect emerging trends.
- Researched and analyzed data holistically to secure cargo from pickup through delivery.
Carrier Relations I
J.B. Hunt
Lowell, AR
01.2024 - 05.2024
- Ensured compliance with carrier safety regulations.
- Managed insurance requirements for carriers to minimize risk.
- Onboarded new carriers to streamline operational processes.
- Possessed familiarity with FMCSA guidelines and regulations.
- Demonstrated knowledge of Highway regulations and safety standards.
Supplier Services Specialist
BNSF Logistics
Springdale, AR
08.2022 - 01.2024
- Entered new supplier setup requests into relevant systems.
- Validated supplier compliance with BNSFL requirements and adjusted status accordingly.
- Assisted suppliers in completing the registration process efficiently.
- Supported Finance, Procurement, Risk Management, and Contracts/Legal with payment issues and claims.
- Facilitated Operations employees in establishing necessary supplier connections.
- Specialized in risk mitigation, fraud prevention, and identity theft prevention strategies.
- Collaborated with Hazmat (PHMSA), Quest, RMIS, and other systems to streamline processes.
Project Coordinator III
UL/Underwriters Laboratories
Bentonville, AR
05.2018 - 08.2022
- Analyzed testing history to identify necessity for in-store testing.
- Applied relevant testing rules across Hardlines, Softlines, and Homelines.
- Collaborated with specific pull lists to acquire necessary items for requests.
- Coordinated with in-store auditors to ensure accuracy of sample requests.
- Assisted Receiving area with item grouping for streamlined processes.
- Supported client's pulling activities through benchmark shopping trips and regional store visits.
- Trained new hires on in-store pulling procedures for operational efficiency.
- Utilized Microsoft Office and Excel for data management and reporting.
Receiving Lead
Randstad
Bentonville, AR
07.2016 - 05.2018
- Researched and updated necessary steps for inventory management and discrepancy resolution.
- Divided cargo received according to Purchase Order Number for accurate tracking.
- Led initiatives to enhance warehouse operations, driving efficiency improvements.
- Forecasted manpower needs based on daily workload and organizational targets.
- Conducted weekly inventories of materials on the work floor to ensure stock accuracy.
- Established project timelines and ensured teams met milestones consistently.
- Collaborated with support teams to address product, service, or accounting issues effectively.
- Oversaw up to 35 concurrent projects while maintaining high quality standards.
Skills
- Proficient in JB Hunt 360
- Order Management
- Freight Management Console (FMC)
- Amazon Logistics Applications
- Power BI Analysis
- Fraud/Cargo Theft Prevention
- Risk Management
- FMCSA Regulations
- External User Security(EUS)
- Carrier compliance
Timeline
Regional Service Manager I
JB Hunt Intermodal
09.2025 - Current
Carrier Investigation
J.B. Hunt
05.2024 - Current
Carrier Relations I
J.B. Hunt
01.2024 - 05.2024
Supplier Services Specialist
BNSF Logistics
08.2022 - 01.2024
Project Coordinator III
UL/Underwriters Laboratories
05.2018 - 08.2022
Receiving Lead
Randstad
07.2016 - 05.2018
References
References available upon request.
Additional Information
- Self-motivated
- Fast learner
- Extremely organized
- Highly dependable
- Data management
- Excellent attention to detail
- Process Implementation
- Team Leadership
- (Prior) Licensed Forklift Operator
- Familiar with POS