Summary
Overview
Work History
Education
Affiliations
Languages
Timeline
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Sylvia Safin

Westminster,CO

Summary

Highly-motivated tech professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Strategic with consultative approach to identifying opportunities for organizational transformation. Driven to create and implement initiatives that sustain business growth and vision. Ready to take accomplished background to next level, solving business challenges in leadership role.

Overview

9
9
years of professional experience

Work History

Senior Implementation Project Manager, New Markets

ServiceTitan
Remote
09.2023 - Current
  • Partners with the pre-sales organization to provide experience based feedback used to drive product development for our non ICP customers, including but not limited to Roofing
  • Organizes team building events that enhance team morale and improve working relationships among colleagues
  • Created a solution to a product gap that affects all irrigation customers by partnering with The Graphite Lab. This solution will decrease tenants' time in onboarding and prevent future churn.
  • Inspired the development of the Onboarding Configuration Blitz initiative led by Cale Hamer by performing thorough Sales Audits in pre-implementation. This initiative has evolved to the 2-phase onboarding model currently being piloted.
  • Recognized by management and colleagues as, "The Futurist," for demonstrating leadership by making improvements to work processes and helping PMs find workflow solutions for their customers

Implementation Project Manager, New Markets

ServiceTitan
Remote
12.2021 - Current
  • Serves as a point of contact for both 1:1 and cohort style implementations of 15-30 New Trades customers throughout their 8-10 week onboarding process
  • Drives customer adoption by operating as a business consultant helping to solve each customers' unique workflow needs with knowledgeable and friendly service
  • Performs customer training that covers all workflows within the residential and commerical spaces, including New Construction
  • Exceeds customer satisfaction by addressing customer concerns with patience and understanding, maintaining prompt communication, finding creative solutions to problems, and maintaining support post go-live
  • Works as a data import specialist to extract customers' raw data, translated it into meaningful information, and leveraged SQL/ETL to load data into ServiceTitan

Senior Implementation Consultant

simPRO Software
Broomfield, Colorado
07.2019 - 12.2021
  • Managed multiple client implementations remotely and in person from discovery to post Go – Live serving as the product and technical expert
  • Assisted Account Executives by demonstrating technical and product knowledge during the sales process
  • Drove sales internally by helping customers make purchasing decisions of add-on products that offered workflow solution
  • Frequently travel nationwide to perform customer site visits at a minimum of 17 days a month
  • Reviewed resumes, applications, and other pertinent documents prior to interviews.
  • Conducted interviews with potential employees in order to assess their skills and qualifications
  • Shadowed individuals regularly to evaluate their progress or growth potential to guide decisions regarding advancement and additional training
  • Provided feedback on employee performance based on observed results during employee shadows
  • Developed methods for tracking and managing the entire implementation teams' customer assignments, implementation schedules, and travel plans, including making and managing all bookings
  • Resolved customer inquiries regarding schedule changes or resource availability during COVID
  • Implemented new systems for efficient scheduling processes such as automated calendar and email reminders using strong language to prevent last minute changes or cancellations
  • Organized bi-annual team onsite visits by coordinating travel arrangements for out-of-town employees, designing event agendas, scheduling team events and reservations, and managing all related expenses

Sales Training Manager, Advertising

The Denver Post
Denver, CO
09.2018 - 05.2019
  • Developed and coordinated all new hire trainings to help individuals learn company policies and procedures and job tasks
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Assisted in Salesforce roll-out and user training and trained team on use the use of Salesforce to enable documentation of customer interactions and opportunity tracking
  • Conducted regular meetings with sales personnel to review progress, address challenges, and provide additional coaching as needed
  • Provided individualized feedback on the effectiveness of each trainee's presentations to ensure improved performance over time
  • Designed interactive exercises utilizing role playing techniques to reinforce key concepts discussed during training sessions
  • Worked closely with hiring managers throughout the recruitment process in order to ensure successful onboarding of new hires into the organization
  • Provided guidance on how employees should approach different types of customers based on their needs or preferences
  • Managed the technical setup for virtual classrooms, ensuring that all systems are functioning properly prior to class start time.

Senior Technology Productivity Consultant

Northwestern Mutual Life Ins.
Denver, CO
04.2016 - 09.2018
  • Subject Matter Expert on all company’s proprietary and external software
  • Facilitated 3-week technology classes for all new Financial Sales Advisers where training focused on leveraging technology to generate sales and grow revenue
  • Worked with Executive Leadership to make important technology decisions for the Field and Office users
  • Identified gaps where financial practices can apply technology to drive sales growth, cost savings, and improve workflow efficiency and team productivity
  • Acted as a liaison between field and home office to provide feedback on software and technology
  • Worked with Product teams on software pilots and aided in software implementations.
  • Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Facilitated orientation and training classes to communicate policies and procedures to new hires
  • Conducted training classes for employees on features and operation of products, client tools and processes
  • Conducted site visits and follow up to verify progression and development of personnel
  • Notified stakeholders regarding behavioral concerns, attendance tracking and additional pertinent information relating to achievement of effective training.

CRM Technical Trainer

Apex Systems
Milwaukee, WI
11.2014 - 04.2016
  • Managed Microsoft Dynamics CRM implementations by traveling to field offices nationwide
  • Provided live training classes for up to 100 participants on how to use CRM system effectively both in person and virtually
  • Developed training curriculum and learning materials, hosted daily webinars, recorded instructional videos, and prepared hard copy visual aids to increase comprehension
  • Conducted regular user testing for development teams to assess usability of the CRM interface
  • Worked in an agile methodology to assist Scrum Masters with prioritization of new CRM feature development
  • Implemented new features and updates as part of ongoing optimization process
  • Analyzed data from pre-and post-training assessments to measure effectiveness of content
  • Adapted teaching methods according to the needs of individual learners or groups
  • Monitored participant's satisfaction levels throughout each program session by conducting polls or questionnaires.

Education

Bachelor of Arts - Global Business, Arabic Studies

University of Illinois at Urbana-Champaign
05.2013

Affiliations

  • Average Crossfitter
  • Experienced World Traveler
  • Amateur Wedding Planner
  • Novice Crocheter
  • Adventurous Cook

Languages

Polish
Native/ Bilingual
Spanish
Professional

Timeline

Senior Implementation Project Manager, New Markets

ServiceTitan
09.2023 - Current

Implementation Project Manager, New Markets

ServiceTitan
12.2021 - Current

Senior Implementation Consultant

simPRO Software
07.2019 - 12.2021

Sales Training Manager, Advertising

The Denver Post
09.2018 - 05.2019

Senior Technology Productivity Consultant

Northwestern Mutual Life Ins.
04.2016 - 09.2018

CRM Technical Trainer

Apex Systems
11.2014 - 04.2016

Bachelor of Arts - Global Business, Arabic Studies

University of Illinois at Urbana-Champaign

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Sylvia Safin