Overview
Work History
Education
Skills
Timeline
Generic

Sylvia Salazar

Yelm

Overview

9
9
years of professional experience

Work History

Waitress

Emerald Queen Casino
Tacoma
03.2012 - 08.2013
  • Delivered exceptional customer service in fast-paced casino environment.
  • Handled guest complaints professionally to ensure satisfaction levels.
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Maintained a clean working area.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Participated in team meetings to discuss improvements and ideas for a better customer experience.

Residential and Office Manager/ Spanish Translator

Tams Real Estate
Yuma
07.2004 - 08.2006
  • Facilitated property showings for clients and answered their inquiries.
  • Collaborated with clients to understand their real estate needs.
  • Translated documents from English to Spanish with accuracy and attention to detail.
  • Delivered translation services to clients.
  • Facilitated communication for clients and coworkers.
  • Provided interpretation services during meetings and conferences.
  • Reviewed contracts and agreements, ensuring accurate translations of legal terms.
  • Maintained accurate records of tenant leases and property management files.
  • Received and deposited monthly rent dues.
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor.
  • Resolved conflicts between customers or staff members professionally.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Adhered to ethical codes protecting information confidentiality.

Education

Real Estate

Real Estate School
Yuma, AZ
03-2004

GED -

Green River Community College
Auburn, WA
01-1996

Skills

  • Property management
  • Property tours and inspections
  • Preparing property agreements
  • Unit vacancies
  • Payment collection
  • Administrative tasks
  • Team collaboration
  • Professional ethics
  • Client relationship management
  • Fluent in Spanish
  • Client communication
  • Conflict resolution

Timeline

Waitress

Emerald Queen Casino
03.2012 - 08.2013

Residential and Office Manager/ Spanish Translator

Tams Real Estate
07.2004 - 08.2006

Real Estate

Real Estate School

GED -

Green River Community College

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Sylvia Salazar