Sylvia Salazar
Yelm
Overview
9
9
years of professional experience
Work History
Waitress
Emerald Queen Casino
Tacoma
03.2012 - 08.2013
- Delivered exceptional customer service in fast-paced casino environment.
- Handled guest complaints professionally to ensure satisfaction levels.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean working area.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Served alcoholic beverages responsibly in accordance with state laws.
- Participated in team meetings to discuss improvements and ideas for a better customer experience.
Residential and Office Manager/ Spanish Translator
Tams Real Estate
Yuma
07.2004 - 08.2006
- Facilitated property showings for clients and answered their inquiries.
- Collaborated with clients to understand their real estate needs.
- Translated documents from English to Spanish with accuracy and attention to detail.
- Delivered translation services to clients.
- Facilitated communication for clients and coworkers.
- Provided interpretation services during meetings and conferences.
- Reviewed contracts and agreements, ensuring accurate translations of legal terms.
- Maintained accurate records of tenant leases and property management files.
- Received and deposited monthly rent dues.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor.
- Resolved conflicts between customers or staff members professionally.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Adhered to ethical codes protecting information confidentiality.
Education
Real Estate
Real Estate School
Yuma, AZ03-2004
GED -
Green River Community College
Auburn, WA01-1996
Skills
- Property management
- Property tours and inspections
- Preparing property agreements
- Unit vacancies
- Payment collection
- Administrative tasks
- Team collaboration
- Professional ethics
- Client relationship management
- Fluent in Spanish
- Client communication
- Conflict resolution
Timeline
Waitress
Emerald Queen Casino
03.2012 - 08.2013
Residential and Office Manager/ Spanish Translator
Tams Real Estate
07.2004 - 08.2006
Real Estate
Real Estate School
GED -
Green River Community College