Sylvia Salgado

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Created employee schedules to align coverage with forecasted demands.
• Developed strategy to increase sales and drive profits.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Monitored security to protect employees, customers and property.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Defined clear targets and objectives and communicated to other team members.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Launched quality assurance practices for each phase of development

· Monitor Performance using daily goals, monthly KPI and long-term progress goals.

• · Handle escalated customer inquiries and complex issues, ensuring resolutions are provided promptly and effectively.
• · Monitor and analyze team performance metrics, including response times, resolution rates, and customer satisfaction scores.
• · Develop strategies to improve performance and achieve KPIs and service level agreements.
• · Identify areas for process improvement and efficiency enhancements within the contact center.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Monitored workflow to improve employee time management and increase productivity.
• Maintained compliance with company policies, objectives, and communication goals.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Conducted routine inspections to check quality and compliance with established specifications.
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Boosted team performance by developing customer service training materials and conducting service training.
• Collected, arranged, and input information into database system.
• Generated reports detailing findings and recommendations.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Created and managed project plans, timelines and budgets.
• Handle cash deposits
• Handle inventory control
• Night Closer /Opener of restaurant