Sylvia Sanchez
Dallas,TX
Summary
Adept at CRM software and renowned for exceptional customer empathy, I excelled at EEM by fostering client relationships that boosted repeat business. My expertise in complaint handling and technical troubleshooting significantly enhanced customer satisfaction, evidenced by positive feedback and a high volume of resolved inquiries.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
EEM
01.2024 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
Customer Service Representative
MSB
05.2021 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- • Provided support to customers in a fast-paced e-commerce environment, handling a high volume of inquiries.
- • Assisted customers with product information, order tracking, and troubleshooting issues.
- • Developed a deep understanding of the company’s products and services to better assist customers.
- • Maintained accurate records of customer interactions and transactions.
- Skills
- • Customer Support Tools: Intercom, Slack, Linear
- • Excellent written and verbal communication
- • Strong problem-solving abilities
- • Time management and multitasking
- • E-commerce knowledge
- • Team collaboration
Education
Accounting
Brookhaven College
Dallas, TXHigh School Diploma -
Warren Travis White
Dallas TX2004
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
- Live chat support
- Ticket management
- Technical Troubleshooting
- Customer Communication and Empathy
Timeline
Customer Support Specialist
EEM
01.2024 - Current
Customer Service Representative
MSB
05.2021 - 07.2023
Accounting
Brookhaven College
High School Diploma -
Warren Travis White
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