Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sylvia. Sanders

Washington,DC

Summary

Knowledgeable Customer Communication Coordinator with solid background in managing emergency and non-emergency calls, ensuring quick and accurate dispatch. Efficiently coordinated communication between various departments, leading to timely and effective responses. Demonstrated skills in multitasking and maintaining composure in high-pressure situations.

Overview

17
17
years of professional experience

Work History

Customer Communication Coordinator Dispatch

University of Maryland Midtown Campus
11.2022 - Current

Receives, Prioritizes , and keeps detailed records of all incoming requests for services and support during emergency and nonemergency event ,including life-threatening situations.


  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Analyzed feedback from communication campaigns to refine strategies and tactics.

Dietary Aide

Baltimore Washington Medical Center
09.2019 - 10.2022
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
  • Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.
  • Improved patient nutrition with carefully planned and prepared meals according to dietary needs.

Administrative Assistant Fleet/Assistant Facility Manager

Melwood Horticultural Training Center
09.2007 - 09.2018
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Maintained inventory of office supplies and placed orders.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Transported and stored [Number] lbs of cargo onto trucks, organizing and securing containers for safe long-haul drives and routes.
  • Watched weather and safety conditions to adapt routes and maintain standards.

Education

High School Diploma -

Phelps Vocational Career High School
Washington, DC
06-2001

Skills

  • Quality control
  • Scheduling
  • Interpersonal communication
  • Administrative procedures
  • Conflict resolution

Languages

English
Full Professional

Timeline

Customer Communication Coordinator Dispatch

University of Maryland Midtown Campus
11.2022 - Current

Dietary Aide

Baltimore Washington Medical Center
09.2019 - 10.2022

Administrative Assistant Fleet/Assistant Facility Manager

Melwood Horticultural Training Center
09.2007 - 09.2018

High School Diploma -

Phelps Vocational Career High School
Sylvia. Sanders