Sylvia Sedillo

Work History

Sprout's Farmers Market

Henderson, NV

08.2020 - 09.2021

Eco Green Cleaning Services

Montebello, CA

01.2009 - 03.2019

Serviced bathrooms, including cleaning, sanitizing and supply replenishment
Operated power equipment tools such as backpack vacuums for up to two hours per shift
Kept building entryway glass clean and polished for professional presentation
Picked up trash from parking lot and garden areas to keep those areas free of debris
Worked on team of three staff members to service several rooms daily
Trained new staff on all departmental procedures and provided assistance in finding necessary items and cleaning supplies
Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness
Established and maintained clean and comfortable environments in office buildings by vacuuming, cleaning windows and dusting
Restocked room supplies such as facial tissues for personal touch with every job
Disposed of trash and recyclables each day to avoid waste buildup
Cleaned over three locations every day with consistently high customer satisfaction ratings
Offered deep cleaning expertise to clients in need of extra support for Residential & Office areas

Pacific Bell

Alhambra, CA

01.1989 - 12.2008

Answered customer telephone calls promptly to avoid on-hold wait times
Responded to customer requests for products, services and company information
Offered advice and assistance to customers, paying attention to special needs or wants
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Answered constant flow of customer calls
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Boosted sales revenue by skillfully promoting diverse service options
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Compiled customer feedback and recommended service delivery improvements to management