Sylvia Sedillo
Las Vegas,NV
Overview
33
33
years of professional experience
Work History
Retail Clerk/Cashier
Sprout's Farmers Market
Henderson, NV
08.2020 - 09.2021
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
Cleaning Services
Eco Green Cleaning Services
Montebello, CA
01.2009 - 03.2019
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment
- Operated power equipment tools such as backpack vacuums for up to two hours per shift
- Kept building entryway glass clean and polished for professional presentation
- Picked up trash from parking lot and garden areas to keep those areas free of debris
- Worked on team of three staff members to service several rooms daily
- Trained new staff on all departmental procedures and provided assistance in finding necessary items and cleaning supplies
- Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness
- Established and maintained clean and comfortable environments in office buildings by vacuuming, cleaning windows and dusting
- Restocked room supplies such as facial tissues for personal touch with every job
- Disposed of trash and recyclables each day to avoid waste buildup
- Cleaned over three locations every day with consistently high customer satisfaction ratings
- Offered deep cleaning expertise to clients in need of extra support for Residential & Office areas
Customer Service Representative
Pacific Bell
Alhambra, CA
01.1989 - 12.2008
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Answered constant flow of customer calls
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Boosted sales revenue by skillfully promoting diverse service options
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Compiled customer feedback and recommended service delivery improvements to management
Education
High School Diploma -
06.1974
Skills
- Payment Processing
- Efficient Service
- Cash Register Operation
- Customer Assistance
- Credit and Cash Transactions
- Register Opening and Closing
- Bagging and Packaging
- Issue Refunds
- Flexible Hours
Timeline
Retail Clerk/Cashier - Sprout's Farmers Market
08.2020 - 09.2021
Cleaning Services - Eco Green Cleaning Services
01.2009 - 03.2019
Customer Service Representative - Pacific Bell
01.1989 - 12.2008
Montebello High School - High School Diploma,