Sylvia Vick
Vivian,LA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Southland Printing Company
12.2022 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Researched and corrected customer concerns to promote company loyalty.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Customer Service Representative
Southland Printing Company
10.2019 - 12.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Utilized customer service software to manage interactions and track customer satisfaction..
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Exhibited high energy and professionalism when dealing with clients and staff..
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Updated account information to maintain customer records.
- Promptly responded to inquiries and requests from prospective customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
American Electric Power, AEP
01.2017 - 10.2019
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Responded to customer calls and emails to answer questions about products and services.
Clerk
North Caddo Medical Center
01.2016 - 01.2017
- Responded to inquiries from callers seeking information.
- Utilized office management software to record and track customer information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Handled incoming business and client requests for information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Input data into spreadsheets and databases.
Education
High School Diploma -
North Caddo High School
Vivian, LA05.2015
Skills
- Problem-Solving
- Negotiation expert
- Performance Evaluations
- Documentation And Reporting
- MS Office
- Policy Enforcement
- Relationship Building
- Schedule Management
- Customer Relations
- Employee Coaching and Mentoring
- Expertise in sales
- Project Management
- Product Knowledge
- Training programs
- Work Prioritization
- Account Management
- Effective workflow management
- Good Judgment
- Complaint resolution
Timeline
Customer Service Manager
Southland Printing Company
12.2022 - Current
Customer Service Representative
Southland Printing Company
10.2019 - 12.2022
Customer Service Representative
American Electric Power, AEP
01.2017 - 10.2019
Clerk
North Caddo Medical Center
01.2016 - 01.2017
High School Diploma -
North Caddo High School
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