Sylvia Sharp
Leander,TX
Summary
Dynamic professional with vast experience in civil rights and educational leadership, specializing in comprehensive workplace investigations and EEO compliance. Proven expertise in managing complex discrimination cases, interpreting federal and state laws, and enhancing organizational policy adherence. Excels in building cross-functional teams to foster inclusivity and equity in HR processes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Insurance Advisor
The Zebra Insurance
Austin, TX
05.2025 - Current
- Streamlined inbound customer inquiries by delivering in-depth education on auto, home, and renters insurance.
- Implemented advisory strategies as a licensed consultant to align clients with customized coverage solutions.
- Oversaw pipeline management, ensuring effective lead follow-ups and robust customer relationship maintenance.
- Leveraged CRM tools and multi-carrier systems to meticulously document interactions and process policies.
- Attained top sales performance within team, showcasing exceptional sales acumen with 35% CVR.
Program Specialist V, Civil Rights Policy Specialist
Texas Health and Human Services, Civil Rights Office
Austin, TX
10.2023 - 11.2024
- Directed research initiatives and delivered strategic support to advisory committees, enhancing civil rights office effectiveness.
- Conducted thorough analysis and application of civil rights laws to ensure compliance with Title VI and VII of the Civil Rights Act of 1964 and Section 504 of the Rehabilitation Act of 1973.
- Directed development and implementation of comprehensive civil rights policies to ensure organizational compliance with state and federal regulations.
Employment Investigator IV
Texas Workforce Commission, Civil Rights Division
Austin, TX
07.2020 - 09.2023
- Directed comprehensive investigations into alleged civil rights and employment law violations, ensuring adherence to all legal deadlines.
- Executed over 200 annual interviews with complainants, respondents, and witnesses, ensuring high-quality interactions.
- Created a thorough RFI template to ensure consistent data collection across all cases while adhering to legal compliance.
- Managed multiple high-priority cases, producing comprehensive investigative reports and ensuring meticulous documentation.
- Executed over 100 complex HR investigations annually, ensuring full compliance with federal and state laws including Title VII, ADA, and EEOC regulations.
- Developed comprehensive investigation reports and actionable recommendations to enhance decision-making processes for senior management and legal counsel.
Pre-Kindergarten Mentor – Project Specialist II
Austin Independent School District
Austin, Texas
10.2009 - 04.2020
- Facilitated bi-weekly professional development workshops focused on effective teaching strategies.
- Enhanced instructional capabilities through specialized CIRCLE Training, focusing on research-based strategies for early childhood education.
- Facilitated coaching, mentoring, and targeted feedback for 18 teachers across 6 campuses to enhance implementation of Texas School Ready Project.
- Optimized early literacy assessment process through implementation of C-PALS software, enhancing evaluation efficiency and data accuracy.
Child Protective Investigator
Texas Department of Family and Protective Services
Austin, TX
07.2019 - 04.2020
- Conducted thorough evaluations of abuse and neglect reports, ensuring accurate assessments of children's safety risks.
- Designed and launched an emergency response framework aimed at improving team responsiveness to urgent cases of potential child abuse or neglect.
- Refined interview methodologies to improve quality of case assessments through increased actionable intelligence.
- Spearheaded implementation of a new case management system, enhancing documentation efficiency and team productivity by 10%.
Principal
Altamira Academy
Austin, TX
05.2018 - 09.2018
- Led the successful launch of a new campus, enrolling 450 scholars and implementing comprehensive scheduling systems.
- Coordinated administrative functions, including budget oversight, to enhance support for educational programs.
- Designed and implemented initiatives aimed at fostering collaboration and support within the school environment.
- Partnered with professional staff to establish and execute comprehensive annual goals for enhancing quality of advanced remedial and special education programs.
- Spearheaded design and implementation of a comprehensive teacher development program to enhance instructional effectiveness.
- Led comprehensive evaluations of teacher instruction and classroom environments, delivering timely, evidence-based feedback.
- Fostered an inclusive, caring, and supportive school community that champions academic success and student well-being.
- Directed §504 program training for over 50 staff members on compliance requirements and supervised accommodation plans for 200 students.
Pk-12 Principal
Cedar Park Charter Academy
Cedar Park, TX
07.2017 - 05.2018
- Oversaw daily operations to drive continuous improvement at a PK-12 charter academy serving 240 scholars.
- Directed development and implementation of strategic campus improvement plan, ensuring alignment with district mission.
- Directed curriculum development initiatives while coaching and mentoring teachers to enhance instructional organization and boost educator confidence.
- Facilitated streamlining of 504 and ARD processes to enhance collaboration among educators, parents, and specialists.
- Developed student data disaggregation procedures to enhance identification and diagnosis of students' strengths and needs.
- Assessed teacher performance through the T-TESS framework, facilitating reflective discussions on instructional strategies to improve student learning outcomes.
- Transformed stakeholder engagement through the design and implementation of a cutting-edge communication framework.
- Spearheaded development and implementation of art and music programs to enhance student curriculum.
- Implemented PBIS program to enhance student accountability and foster social-emotional development, significantly reducing behavior incidents and office referrals.
- Designed and executed an innovative Saturday school curriculum to elevate student knowledge and improve test preparation strategies.
Elementary Student Support Specialist
Pflugerville Elementary and Dessau Elementary Schools
Pflugerville, TX
08.2016 - 06.2017
- Compiled relevant data, including parent and teacher input, medical documentation, and educational records for initial annual and three-year re-evaluation 504 meetings.
- Facilitated scheduling and leadership of Section 504 committee meetings and mediations for two elementary campuses, managing a caseload exceeding 130 students.
- Formulated and implemented a robust records management strategy for diverse student populations.
- Led comprehensive Section 504 training initiatives to enhance staff capabilities in supporting diverse student needs.
- Optimized LPAC procedures to deliver tailored support for English language learners.
- Orchestrated campus LPAC meetings and managed comprehensive documentation to support educational needs of 300+ identified English learners.
- Spearheaded interdepartmental collaboration to optimize testing decision-making processes.
First Grade Teacher
Chandler Oaks Elementary School, an IB World School
Round Rock, TX
08.2010 - 08.2016
- Designed and implemented innovative lesson plans aligned with TEKS and IB Primary Years Programme standards.
- Evaluated student data from district benchmarks within professional learning communities to enhance instructional strategies.
- Participated in multiple critical committees to enhance school policies regarding behavior support and crisis management.
- Advised campus interview committee on best practices to ensure selection of qualified teacher candidates aligned with school culture and academic objectives.
- Designed and facilitated successful parent workshops aimed at fostering strong partnerships and promoting student achievement.
- Acted as a primary liaison for K-2 science and writing, promoting curriculum advancements and interdisciplinary education.
- Supported professional growth and integration of newly hired teachers into the school community by guiding them through campus systems and resources.
- Achieved recognition for teaching excellence through nominations for Teacher of the Year in 2014 and 2015, demonstrating superior performance among over 50 educators.
Education
M.Ed. - Educational Administration
Concordia University
Austin, TX2016
Master of Science - Early Childhood Education
Towson University
Towson, MD2004
Skills
Policy Analysis
Goal-oriented mindset
Data interpretation
Client needs analysis
Customer service
Client retention
Account and Operations Management
Regulatory compliance
Exceptional Verbal and Written Communication
Risk mitigation
Policy writing
Critical thinking
Quality assurance requirements
Records maintenance
Persuasive negotiation
Client interviews
Customer complaint resolution
Customer engagement
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Reliability
Technologically-Savvy
Certification
- 2023 National Empowerment Law Institute (NELI) Mid-Year Employment Conference
- Principal Certification, EC-12
- EEOC 32 Hour Investigator Training
- Standard Teaching Certificate, EC-4 Generalist in the State of Texas
AWARDS & SCHOLARSHIPS
Member of Pi Lambda Theta Honor Society, 4 Teacher of the Year nominations across educational career
Timeline
Insurance Advisor
The Zebra Insurance
05.2025 - Current
Program Specialist V, Civil Rights Policy Specialist
Texas Health and Human Services, Civil Rights Office
10.2023 - 11.2024
Employment Investigator IV
Texas Workforce Commission, Civil Rights Division
07.2020 - 09.2023
Child Protective Investigator
Texas Department of Family and Protective Services
07.2019 - 04.2020
Principal
Altamira Academy
05.2018 - 09.2018
Pk-12 Principal
Cedar Park Charter Academy
07.2017 - 05.2018
Elementary Student Support Specialist
Pflugerville Elementary and Dessau Elementary Schools
08.2016 - 06.2017
First Grade Teacher
Chandler Oaks Elementary School, an IB World School
08.2010 - 08.2016
Pre-Kindergarten Mentor – Project Specialist II
Austin Independent School District
10.2009 - 04.2020
M.Ed. - Educational Administration
Concordia University
Master of Science - Early Childhood Education
Towson University