Sylvia I Silva-Herrera
Santa Rosa,CA
Summary
At Montage Healdsburg, I spearheaded the enhancement of security protocols, significantly elevating safety standards through rigorous audits and staff training. My adeptness in incident response and team leadership fortified a culture of vigilance, markedly improving adherence to security procedures. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Client Services Assistant-Early Intervention position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Safety & Security Coordinator
Montage Healdsburg
02.2022 - 07.2024
- Contributed consistently to the development and improvement of company-wide security policies, upholding best practices in all aspects of work.
- Maintained detailed records of all security activities, providing accurate documentation for internal review or legal proceedings if necessary.
- Ensured compliance with safety regulations by conducting regular audits and addressing any identified issues.
- Provided comprehensive security training for staff, leading to improved awareness and adherence to safety procedures.
- Established a strong security culture by promoting vigilance and fostering collaboration among employees.
- Supervised and provided day-to-day support to security staff, issuing guidance on management of security situations as they arose.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Completed shift handover reports and debriefed next shift upon arrival.
- Recorded daily security occurrences in site assignment log.
- Managed security staff rotation for position coverage on breaks.
- Performed security investigations and reported findings to client management.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- In charge of all Workers' Compensation for all employees
Education
High School Diploma -
John Muir Charter School
Santa Rosa02.2005
Skills
- Incident Response
- Information Security
- Asset Protection
- Patrolling
- Verbal and written communication
- CCTV Monitoring
- Security camera monitoring
- Security procedures knowledge
- Relationship building and management
- Emergency awareness
- English fluency
- Reporting skills
- Surveillance
- Incident Reporting
- Document Preparation
- Complex Problem-Solving
- Knowledge of supervisory concepts
- Dispatch
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
Accomplishments
- Collaborated with team of numerous people in upper Management in the development of Hydration Station.
- Received recognition from the General Manager and the whole Montage Healdsburg property by receiving Expert Award.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Safety & Security Coordinator
Montage Healdsburg
02.2022 - 07.2024
High School Diploma -
John Muir Charter School
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