Sylvia Simon
Mental Health Counselor
Newark,DE
Summary
Respectful Outpatient Mental Health Counselor with proven track record of helping clients improve mental health and well-being through evidence-based therapeutic approaches. Solutions-oriented and successful at managing multiple priorities while maintaining strong work ethic and exhibiting positive attitude. Skilled in selecting and utilizing appropriate treatment modalities and interventions to meet needs of individuals. Passionate about helping people manage mental health and improve quality of life.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Mental Health Counselor
CORAS Wellness & Behavioral Health
Newark, DE
2023.10 - Current
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
- Maintained detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.
- Built rapport with diverse client populations, utilizing empathetic listening skills and culturally sensitive therapeutic practices.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Led counseling group to discuss topics such as relapse and recovery issues.
- Implemented self-care practices for personal wellbeing and modeled healthy coping strategies for clients to emulate in their own lives.
- Evaluated client progress using standardized assessment tools, continuously refining treatment plans to address changing needs.
- Improved patient treatment outcomes by conducting thorough assessments and developing customized treatment plans.
- Employed methodologies such as cognitive behavioral therapy to assist patients.
- Developed individualized goal-setting tools to empower patients in taking ownership of their progress towards improved mental health.
- Facilitated therapeutic support groups focused on topics such as self-worth, addiction, or relationships to foster connection and shared healing experiences among participants.
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Presented case history material to review and discuss with other staff members.
- Navigated ethical dilemmas with integrity, adhering to professional standards and seeking consultation when necessary.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Observed and monitored client behavior and responses to treatment.
- Encouraged patients to discuss experiences in group and individual settings.
Front Office Assistant- Full-time
Piedmont Physicians Group
Kennesaw
2022.04 - 2023.07
- EPIC Trained
- Check in patients for scheduled appointments by verifying and/or updating demographic, insurance, and registration information in accordance with established policies and procedures
- Facilitates the scheduling, canceling, and rescheduling of patient appointments and communicates changes to staff as needed
- Ensures patient's insurance covers office visits and medical procedures
- Coordinates with back-office staff to ensure the timely and efficient flow of patients to the providers
- Reviews and edits patient bills generated by providers through the electronic medical record and/or enters charges and payments
- Coordinates referrals and/or hospital admission arrangements as directed
- Demonstrates basic knowledge of managed care plans, CPT, and ICD-9 coding.
Front Office Assistant-PRN
Piedmont Brain Tumor Center
Atlanta
2021.07 - 2022.04
- EPIC Trained
- Check in patients for scheduled appointments by verifying and/or updating demographic, insurance, and registration information in accordance with established policies and procedures
- Facilitates the scheduling, canceling, and rescheduling of patient appointments and communicates changes to staff as needed
- Coordinates with back-office staff to ensure the timely and efficient flow of patients to the providers
- Reviews and edits patient bills generated by providers through the electronic medical record and/or enters charges and payments
- Coordinates referrals and/or hospital admission arrangements as directed
- Demonstrates basic knowledge of managed care plans, CPT, and ICD-9 coding.
Wellness and Recovery Access Navigator
Connections Community Support Programs CSP, Inc
Newark
2019.10 - 2021.07
- Answer all incoming calls on the new patient line
- Obtain pertinent clinical information, insurance information and demographic information
- Screen any inquiry calls to schedule potential new patients
- Assess patient needs to match the patient to an appropriate provider
- Assist caller/patient with any questions regarding new patient appointments or referrals
- Manage and process all interoffice referrals
- Pull and return any voicemails that accrue on the new patient line
- Process any faxed referrals
- Communicate regularly with key referral sources to ensure proper placement
- Assist with incoming emergency calls as appropriate
- Other tasks as assigned by management.
Domestic Engineer
Simon Household
Newark
2005.01 - 2019.10
- Manage and coordinate daily routines and activities of a six-member household, such as but not limited to, housekeeping and cooking duties
- Plan, schedule, and coordinate holidays, themed birthdays, graduation celebrations (4), and recreational activities
- Transport family members to and from doctor appointments, school and after-school activities, shopping, and college visits
- Create and balance family budget.
Education
Master of Arts in Marriage & Family Therapy - undefined
Liberty University
Lynchburg, VA 2022.08 - Current
BA in Human Services - Human Services
Ohio Christian University
Circleville, OH 2019.03 - 2021.05
AA in Human Services -
Ohio Christian University Morrow
Morrow, GA 2019.04 -
Skills
Customer Service Skills
Outlook
Case Management
Medical Terminology
Documentation
Organizational Skills
Data Entry
Microsoft Excel
Senior Care
Caregiving
Vital Signs
Medical Records
Medical Scheduling
Home Care
Patient Care
Social Work
Insurance Verification
Epic
Customer service
ICD-9
Crisis Intervention
Medical Billing
Managed Care
Communication skills
Medical Office Experience
Leadership qualities and administrative abilities
Compassionate communication and listening skills
Basic healthcare knowledge and ability
Detail-oriented
Customer service
Dependability and punctuality
Multi-tasking, problem-solving abilities, and organizational skills
Microsoft office
Certification
AED Certification
Assessments
Case management & social work, 04/01/21, Proficient, Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Awards
- 2019 Spire National Honor Society Member, 04/01/19, 3.9 GPA Rewards excellence in the areas of Service, Leadership, and Adherence to ethics
- Summa Cum Laude, 12/01/21, GPA 3.9
Timeline
SYMBIS Pre-Marriage Assessment Facilitator
2024-06
Mental Health Counselor
CORAS Wellness & Behavioral Health
2023.10 - Current
Master of Arts in Marriage & Family Therapy - undefined
Liberty University
2022.08 - Current
Front Office Assistant- Full-time
Piedmont Physicians Group
2022.04 - 2023.07
Front Office Assistant-PRN
Piedmont Brain Tumor Center
2021.07 - 2022.04
Wellness and Recovery Access Navigator
Connections Community Support Programs CSP, Inc
2019.10 - 2021.07
AA in Human Services -
Ohio Christian University Morrow
2019.04 -
BA in Human Services - Human Services
Ohio Christian University
2019.03 - 2021.05
Domestic Engineer
Simon Household
2005.01 - 2019.10
AED Certification
CPR Certification
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