Sylvia Smith
Lakewood,WA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in adapting to new computer software. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Advanced Medical Support Clerk
Department Of Veterans Affairs
06.2012 - 03.2013
- Served as a unit coordinator for the Women's Clinic. Performs routine front desk duties that include reviewing patient records for necessary forms, preparing appropriate forms for laboratory, x-ray, and EKG studies.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed medical records management, including filing, organizing and scanning documents.
- Used CPRS and Vista to maintain and record patient data and generate reports.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- A liaison between patient and provider to communicate concerns.
- Created templates, letters to inform patients of clinic changes.
Medical Support Specialist
Department Of Defence
07.2010 - 06.2011
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office bookkeeping with insurance billing and patient payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received and routed laboratory results to correct clinical staff members.
- Performed various administrative tasks by filing, copying and faxing documents.
- Conducted patient intake interviews, recording and documenting relevant information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Human Resources Assistant
Department Of Defence
10.2009 - 07.2010
- Provides assistance and guidance to military personnel to include processing and reviewing deployment paperwork.
- Routes calls and visitors based upon knowledge of programs and operations. Personally answers routine and non-technical requests for information.
- Ensures accuracy and completeness, maintains and security of military personnel files, and Soldier Readiness Processing (SRP) packets and other related documents.
- Processes and reviews rosters, lists, reports and data using Deployment and Reconstitution Tracking Software (DARTS) to ensures accurate, final validation of SRP packets. Provides office automation support and ensures accurate amounts of supplies are on hand.
- Skilled and knowledgeable in operating a personal computer including database, spreadsheet, and word processing software to prepare reports, maintain logs, perform operations, or prepare complex documents containing tables or graphs. Performs other duties as assigned.
- Keeps calendar and schedules appointments and meetings based on personal knowledge of workload and current issues for supervisor within the section and coordinates with supervisor for approval. Responsible for maintaining databases for specific mission requirements.
- Types a variety of material including reports from oral and written drafts and memorandums.
Education
Bachelor of Science - Elementary Education
Pierce College
Puyallup, WA06.2025
Associate of Applied Science - Early Childhood Education
Pierce College
Puyallup, WA06.2022
Skills
- Answer Telephones
- Reviewing Patient Information
- Adaptable and Flexible
- Resource Management
- Updating Medical Records
- Organization and Time Management
- Computer Proficiency
- Reminder Calls
- Patient Referral
- Patient Medical Histories
Timeline
Advanced Medical Support Clerk
Department Of Veterans Affairs
06.2012 - 03.2013
Medical Support Specialist
Department Of Defence
07.2010 - 06.2011
Human Resources Assistant
Department Of Defence
10.2009 - 07.2010
Bachelor of Science - Elementary Education
Pierce College
Associate of Applied Science - Early Childhood Education
Pierce College