Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sylvia Smith

Universal City,TX

Summary

Competent Job Title bringing more than Number years of food service and progressive leadership experience. Maintains budget controls and coverage needs to achieve business targets and provides high-quality Type support. Builds relationships with patrons and employees by applying basic Language skills. Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills. Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style. Committed and hardworking Job Title with Number years of experience directing Industry food service. Well-rounded leader with talent for supervising employees and Skill. Swift problem solver with quick and effective solutions to wide array of issues. Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach. Hardworking Kitchen Supervisor driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity. Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in Type management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs. Successful at keeping kitchen operations moving quickly and accurately to produce high-quality, attractive dishes that meet guest and business demands. Knowledgeable about labor and inventory controls, recipe development and menu planning. Title certified. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

22
22
years of professional experience

Work History

Food Servce, Foremen

AAFES
Universal City, TX
03.2023 - Current
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Coached and mentored team members to improve their skills and overall job performance.
  • Maintained high standards of food quality with strict adherence to safety and sanitation guidelines.
  • Improved customer satisfaction by providing efficient and courteous service in a fast-paced dining environment.
  • Monitored portion control practices closely to minimize waste while maintaining consistent dish presentation standards.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, enhancing the overall guest experience.
  • Streamlined food preparation processes for increased productivity and reduced waste.
  • Implemented cost-saving measures through efficient ordering practices, resulting in decreased expenditures without sacrificing quality.
  • Conducted regular audits of equipment maintenance schedules for optimal functioning during peak service hours.
  • Educated Number Type employees on menu updates and procedural changes.
  • Trained new employees on proper food handling techniques, equipment usage, and company policies to ensure consistency across the team.
  • Collaborated with fellow food service foremen to exchange best practices and stay informed about industry trends, leading to innovative menu offerings and improved operational efficiency.
  • Evaluated employee performance regularly, providing constructive feedback aimed at continuous improvement in both skill sets and attitude toward work responsibilities.

House Cleaning Business

My Self
San Antonio, Tx
01.2014 - Current
  • Provided exceptional customer service through clear communication, professional demeanor, and effective problem-solving skills.
  • Enhanced customer satisfaction by providing timely and accurate shipment updates and tracking information.
  • Coordinated post-entry activities on customer's behalf.
  • Consistently met or exceeded performance targets for clearance turnaround times, contributing to the company''s reputation for excellent service delivery.
  • Proactively identified and resolved potential issues with shipments by maintaining close communication with clients and vendors.
  • Enhanced accuracy in billing and invoicing through meticulous record-keeping and verification of charges.

Hairstylist

Self Employed Services
San Antonio, TX
07.2013 - Current
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.

House Cleaner

Self Employed Services
San Antonio, TX
06.2013 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Dusted picture frames and wall hangings with cloth.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to professional house cleaning checklist.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
  • Streamlined cleaning processes for faster service, utilizing effective time management strategies.
  • Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Verified cleanliness and organization of storage areas and carts.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Changed bed linens and collected soiled linens for cleaning.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Polished fixtures to achieve professional shine and appearance.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Rotated linens in storerooms and replenished when supplies ran low.

Receptionist

SCUCISD
Schertz, TX
01.2018 - 06.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Substitute Teacher

SCUCISD
Schertz, TX
01.2018 - 06.2020
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Supervised lunchroom and recess activities.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.

Education Assistant, Special Needs

SCUCISD
Schertz, TX
12.2017 - 06.2020
  • Enhanced student learning by implementing personalized instructional strategies for special needs individuals.
  • Facilitated small group instruction to enhance individualized learning opportunities for special needs students.
  • Assisted in the integration of assistive technology devices and tools, promoting accessibility and independence among students.
  • Fostered positive relationships between special needs students and their general education peers through inclusive activities.
  • Established clear expectations regarding behavior management and disciplinary measures for a consistent, structured learning environment.
  • Served as a liaison between parents, teachers, administrators, and other support staff to ensure seamless service delivery for all special needs students.
  • Maintained detailed records of student performance, behavior incidents, attendance, and IEP goals for accurate reporting purposes.
  • Participated in professional development workshops focused on special education techniques and best practices for continuous improvement as an educator.
  • Evaluated student progress regularly, adjusting teaching methods and instructional materials accordingly for optimal results.
  • Supported students'' emotional and behavioral growth by establishing a nurturing classroom environment.

Bakery Team Lead

HEB Grocery Store
San Antonio, TX
11.2013 - 12.2017
  • Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
  • Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
  • Streamlined order fulfillment processes, leading to faster turnaround times for custom cake orders.
  • Evaluated employee performance fairly using established metrics, leading to higher job satisfaction among team members.
  • Mentored junior staff members in proper baking techniques, enhancing their skills and overall value to the team.
  • Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.
  • Resolved customer concerns quickly and professionally, resulting in increased loyalty and repeat business.
  • Increased customer satisfaction through consistently delivering high-quality products and excellent service.
  • Contributed to the development of seasonal menus, keeping offerings fresh and appealing to customers yearround.
  • Implemented quality control measures, resulting in fewer customer complaints and product returns.

Newspaper Carrier

Kansas City Star
Kansas City, MO
10.2002 - 10.2012
  • Assembled and bagged newspapers prior to delivery.
  • Delivered newspapers and flyers to about Number homes daily.
  • Maintained punctual delivery times for consistent customer service experience.
  • Distributed papers in various weather conditions during early morning.
  • Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
  • Built strong relationships with customers, addressing concerns and resolving issues promptly.
  • Provided exceptional customer service, responding promptly to inquiries or requests from clients.
  • Handled distribution-related tasks such as sorting, bundling, and labeling newspapers accurately for efficient delivery.
  • Improved route efficiency with careful planning and route optimization techniques.
  • Secured papers on delivery vehicles to limit losses and damages.
  • Increased customer satisfaction by delivering newspapers in a timely and accurate manner.
  • Resolved delivery complaints and escalated complex issues to management.
  • Ensured safe driving practices while navigating various weather conditions and road situations.
  • Maintained up-to-date records of delivery routes and customer information.
  • Organized delivery materials and supplies to streamline the preparation process each day.
  • Demonstrated strong communication skills when interacting with both colleagues and customers.
  • Collaborated effectively with team members to ensure seamless coordination of deliveries.
  • Improved speed of delivery by creatively rerouting for completion in Number minutes.
  • Contributed to team success by covering additional routes when necessary, ensuring uninterrupted service for customers.
  • Reduced complaints by ensuring proper handling and storage of newspapers during transportation.
  • Planned daily rounds and determined most efficient way to distribute newspapers.
  • Supported overall operations by reporting any discrepancies or issues encountered during daily deliveries.
  • Enhanced client retention by providing reliable and high-quality services on a daily basis.
  • Drove safely and legally for professional, responsible delivery services.
  • Kept delivery vehicles in clean working condition for reliable service.
  • Collaborated with team members to improve paper sorting and delivery speed.
  • Loaded and unloaded vehicles at distribution center, lifting heavy loads.
  • Managed time efficiently to accommodate unexpected challenges or delays in the delivery process.
  • Delivered orders to customers to drive full satisfaction.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.

Custodial Worker

Air Force Inn NAF
San Antonio, TX
01.2025 - Current
  • Kept building spaces premises clean inside and outside.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
  • Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
  • Collected trash and emptied receptacles and recycling containers.
  • Helped maintain a welcoming appearance in outdoor spaces by picking up litter, sweeping walkways, and tending to landscaping needs as needed.
  • Promoted a healthy workplace atmosphere by regularly disinfecting high-touch surfaces during peak flu seasons or outbreaks of illness.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Received recognition from supervisors for consistently meeting or exceeding expectations regarding quality of work and attentiontodetail.
  • Increased efficiency in waste management by separating recyclables and disposing of trash according to facility guidelines.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Provided excellent customer service when interacting with building occupants during working hours or responding to inquiries about facility cleaning practices.
  • Upheld high standards of cleanliness throughout the facility by following established procedures and checklists for all tasks.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.

Education

GED - Basic

Samuel Clemens High School
Schertz, TX
05.2017

Cosmotology - Cosmotology

Regency Beauty Institute - Willoughby
Willoughby, OH
06.2013

Skills

  • Food Preparation
  • Scheduling Staff
  • Sanitation Procedures
  • Food presentation
  • Ordering Supplies
  • Customer Service
  • Sanitation Standards
  • Staff Leadership
  • Food Storage
  • Team Development
  • Quality Control
  • Staff Motivation
  • Staff Supervision
  • Employee Retention
  • Portion Control
  • Cost Control
  • Promotions planning
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Team Collaboration
  • Adaptability and Flexibility
  • Food Safety
  • Decision-Making
  • Cash Handling
  • Worker Training
  • Cooking
  • Self Motivation
  • Food and Beverage Service
  • Professionalism
  • Staff Management
  • Task Delegation
  • Service Training
  • Food safety understanding
  • Opening and closing procedures
  • Food plating and presentation
  • Work Area Inspection
  • Inventory Control
  • Sanitizing understanding
  • Time management abilities
  • Continuous Improvement
  • Adaptability
  • Equipment Inspection

Timeline

Custodial Worker

Air Force Inn NAF
01.2025 - Current

Food Servce, Foremen

AAFES
03.2023 - Current

Receptionist

SCUCISD
01.2018 - 06.2020

Substitute Teacher

SCUCISD
01.2018 - 06.2020

Education Assistant, Special Needs

SCUCISD
12.2017 - 06.2020

House Cleaning Business

My Self
01.2014 - Current

Bakery Team Lead

HEB Grocery Store
11.2013 - 12.2017

Hairstylist

Self Employed Services
07.2013 - Current

House Cleaner

Self Employed Services
06.2013 - Current

Newspaper Carrier

Kansas City Star
10.2002 - 10.2012

GED - Basic

Samuel Clemens High School

Cosmotology - Cosmotology

Regency Beauty Institute - Willoughby
Sylvia Smith