Sylvia Smith
Las Vegas
Summary
Sales professional with strong track record in driving revenue growth and building lasting client relationships. Skilled in sales strategy, negotiation, and market analysis. Known for fostering team collaboration and adapting to dynamic business environments. Reliable and focused on delivering measurable results.
Overview
18
18
years of professional experience
Work History
Account Executive
Yelp
01.2024 - Current
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
Tele Sales
A3Smart Home Security/ AAA
01.2020 - 12.2023
- Streamlined telesales processes for increased efficiency and higher call volume management.
- Supported new team members in adapting to company processes quickly, serving as a mentor for best practices in telesales operations.
- Prospected and secured new business through telesales and relationship building.
- Increased customer satisfaction by implementing effective telesales strategies and providing exceptional customer service.
- Collaborated with marketing teams to create impactful promotional materials for telesales efforts.
Sales-Established the Education Department
Identifix/Solera
07.2017 - 11.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Built relationships with customers to encourage repeat business.
Marketing Area Sales Representative
Identifix/Solera
11.2014 - 07.2017
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Drove team revenue totals by bringing in top sales numbers.
- Established trust with customers by providing exceptional product knowledge and addressing their concerns promptly.
- Worked closely with the finance department to ensure timely payment processing from customers while minimizing delinquencies.
- Identified opportunities for cross-selling complementary products or services to existing customers, increasing overall account value.
Corporate Account Executive
Wyndham Vacation Resorts
06.2011 - 09.2014
- Reached or exceeded sales quotas and preset personal performance goals.
- Mentored less-experienced coworkers in timeshare industry sales techniques and customer service practices.
- Participated in onsite and webinar-based sales trainings and attended sales meetings.
- Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
- Collaborated with team members to achieve monthly sales targets.
- Collaborated with internal departments and external partners to finalize sales transactions.
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
Special Events/TeleSales
Wyndham Vacation Resorts
09.2011 - 06.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Manager
Instant Tax Service
01.2007 - 01.2011
- Recruit, Train, Sale and Employ personnel
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed sales and marketing data for improved strategies.
Education
M.S. - Health Education
The University of Memphis
Skills
- Immensely talented and hardworking
- Time management and excellent listening and verbal communication skills
- Over ten years of phone sales experience in operations and administration
- Adaptability and cultural sensitivity
- Extraordinary fluency and control over language
- Exceptional ability of encouraging and motivating team members consistently
- Great command over reports, both preparation and analysis
Timeline
Account Executive
Yelp
01.2024 - Current
Tele Sales
A3Smart Home Security/ AAA
01.2020 - 12.2023
Sales-Established the Education Department
Identifix/Solera
07.2017 - 11.2019
Marketing Area Sales Representative
Identifix/Solera
11.2014 - 07.2017
Special Events/TeleSales
Wyndham Vacation Resorts
09.2011 - 06.2014
Corporate Account Executive
Wyndham Vacation Resorts
06.2011 - 09.2014
Sales Manager
Instant Tax Service
01.2007 - 01.2011
M.S. - Health Education
The University of Memphis
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