Sylvia Stone
Bowling Green,KY
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Natural self-starter with an endless drive to continue to learn and grow professionally. When given the chance to excel, will always deliver exceptional results in a timely manner. Looking to re-enter the information technology/ cybersecurity industry to continue professional development and achieve career goals.
Overview
11
11
years of professional experience
Work History
Front End Team Lead
Walmart
1201 Morgantown Rd, Bowling Green, KY
02.2024 - Current
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 60 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Mentored team members to enhance professional development and accountability in workplace.
Front End Customer Service Associate
Walmart
1201 Morgantown Rd, Bowling Green, KY
01.2024 - 02.2024
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
- Developed strong relationships with customers through active listening, empathy, and understanding their needs.
- Built rapport with regular customers, fostering loyalty through personalized service experiences.
- Contributed to a positive work environment by actively participating in team meetings and initiatives.
- Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
- Prevented loss by identifying potential fraudulent activities or discrepancies during checkout processes.
- Maintained up-to-date knowledge of product and service changes.
- Ensured compliance with all safety procedures at the front end, resulting in a consistently safe and secure shopping environment for customers.
- Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
Information Systems Administrator
United States Navy, USN
Pensacola, FL
07.2013 - 05.2016
- Conducted comprehensive audits of information systems to identify areas for improvement and recommended necessary upgrades.
- Collaborated with cross-functional teams to develop customized IT solutions for various business needs.
- Secured sensitive data, implementing rigorous cybersecurity protocols and monitoring potential threats.
- Led initiatives aimed at enhancing overall security posture through vulnerability assessments, risk mitigation strategies, and regular policy reviews.
- Reduced downtime by proactively resolving technical issues and providing efficient solutions.
- Maintained thorough documentation of all information systems activities, making it easy to track changes over time.
- Ensured optimal user experience by addressing end-user concerns promptly and troubleshooting issues effectively.
- Collaborated with key personnel to verify data integrity and compliance with related regulatory guidelines and legal requirements.
- Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
- Diagnosed and resolved hardware and software issues.
Education
Master of Science - Cybersecurity Management
Purdue University
West Lafayette, IN10.2023
Skills
- Threat Intelligence
- Endpoint Security
- Log Analysis
- Security Information and Event Management
- Security Awareness Training
- Physical Security
- Access Control
- Social Engineering
- Compliance Management
- Data protection
- Two-Factor Authentication
- Security policy development
- Incident Response
- Network Security
- Digital Forensics
- Business Continuity
- Cryptographic Algorithms
- Disaster Recovery
- Intrusion Detection
- Penetration Testing
- Regulatory Frameworks
- Vulnerability Assessment
- Network Security Management
- Network protocols
- Project Leadership
- Project Planning
- Project Coordination
- Budget Control
- Department management
- Project lifecycle management
- IT infrastructure proficiency
- Infrastructure development
- Infrastructure Planning
- Budget Administration
- Product Development
- Security Planning
Timeline
Front End Team Lead
Walmart
02.2024 - Current
Front End Customer Service Associate
Walmart
01.2024 - 02.2024
Information Systems Administrator
United States Navy, USN
07.2013 - 05.2016
Master of Science - Cybersecurity Management
Purdue University