Summary
Overview
Work History
Education
Skills
Timeline
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Sylvia Stone

Bowling Green,KY

Summary

Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Natural self-starter with an endless drive to continue to learn and grow professionally. When given the chance to excel, will always deliver exceptional results in a timely manner. Looking to re-enter the information technology/ cybersecurity industry to continue professional development and achieve career goals.

Overview

11
11
years of professional experience

Work History

Front End Team Lead

Walmart
02.2024 - Current
  • Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 60 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Mentored team members to enhance professional development and accountability in workplace.

Front End Customer Service Associate

Walmart
01.2024 - 02.2024
  • Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
  • Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
  • Developed strong relationships with customers through active listening, empathy, and understanding their needs.
  • Built rapport with regular customers, fostering loyalty through personalized service experiences.
  • Contributed to a positive work environment by actively participating in team meetings and initiatives.
  • Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
  • Prevented loss by identifying potential fraudulent activities or discrepancies during checkout processes.
  • Maintained up-to-date knowledge of product and service changes.
  • Ensured compliance with all safety procedures at the front end, resulting in a consistently safe and secure shopping environment for customers.
  • Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.

Information Systems Administrator

United States Navy, USN
07.2013 - 05.2016
  • Conducted comprehensive audits of information systems to identify areas for improvement and recommended necessary upgrades.
  • Collaborated with cross-functional teams to develop customized IT solutions for various business needs.
  • Secured sensitive data, implementing rigorous cybersecurity protocols and monitoring potential threats.
  • Led initiatives aimed at enhancing overall security posture through vulnerability assessments, risk mitigation strategies, and regular policy reviews.
  • Reduced downtime by proactively resolving technical issues and providing efficient solutions.
  • Maintained thorough documentation of all information systems activities, making it easy to track changes over time.
  • Ensured optimal user experience by addressing end-user concerns promptly and troubleshooting issues effectively.
  • Collaborated with key personnel to verify data integrity and compliance with related regulatory guidelines and legal requirements.
  • Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
  • Diagnosed and resolved hardware and software issues.

Education

Master of Science - Cybersecurity Management

Purdue University
West Lafayette, IN
10.2023

Skills

  • Threat Intelligence
  • Endpoint Security
  • Log Analysis
  • Security Information and Event Management
  • Security Awareness Training
  • Physical Security
  • Access Control
  • Social Engineering
  • Compliance Management
  • Data protection
  • Two-Factor Authentication
  • Security policy development
  • Incident Response
  • Network Security
  • Digital Forensics
  • Business Continuity
  • Cryptographic Algorithms
  • Disaster Recovery
  • Intrusion Detection
  • Penetration Testing
  • Regulatory Frameworks
  • Vulnerability Assessment
  • Network Security Management
  • Network protocols
  • Project Leadership
  • Project Planning
  • Project Coordination
  • Budget Control
  • Department management
  • Project lifecycle management
  • IT infrastructure proficiency
  • Infrastructure development
  • Infrastructure Planning
  • Budget Administration
  • Product Development
  • Security Planning

Timeline

Front End Team Lead

Walmart
02.2024 - Current

Front End Customer Service Associate

Walmart
01.2024 - 02.2024

Information Systems Administrator

United States Navy, USN
07.2013 - 05.2016

Master of Science - Cybersecurity Management

Purdue University

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Sylvia Stone