Sylvia Tatum
Melbourne,FL
Summary
Skilled in document management and maintaining a calm demeanor, I excelled at City Of Cocoa and Community Credit Union of Florida, enhancing customer relations and streamlining front desk operations. Leveraging expertise in basic accounting and multitasking, I efficiently processed transactions and improved service delivery, demonstrating a positive and professional approach.
Overview
21
21
years of professional experience
Work History
Receptionist/Customer Service Representative
City Of Cocoa
Cocoa, FL
04.1998 - 05.2018
- Sorted incoming mail and directed to correct personnel each day.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Greeted customers, answered general questions and directed to appropriate locations.
- Verified visitors' identification cards before allowing access to the building.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Provided assistance to co-workers as needed during peak hours or when short staffed.
- Processed cash, check and credit card payments accurately and efficiently.
- Processed payments and updated accounts to reflect balance changes.
Bank Teller
Community Credit Union of Florida
Rockledge, FL
06.1997 - 04.1998
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Prepared official checks for customer and internal bank needs.
- Verified amounts and integrity of every check or funds transfer.
- Provided excellent customer service to clients in person or over the phone.
- Reported suspicious activities or potential security threats immediately.
- Fulfilled diverse duties to provide customer service, operate money counters, balance, and replenish ATMs.
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
- Processed wire transfers in accordance with established policies and procedures.
- Prepared daily activity reports for management review.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Entered transactions into computer and issued customer receipts.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Education
High School Diploma -
Bridgeport High School
Bridgeport Alabama05-1974
Skills
- Document management
- Call redirection
- Calm demeanor
- Basic accounting
- Reception desk management
- Data inputting
- Scheduling appointments
- Front desk operations
- Customer/Client relations
- Multi-line telephone skills
- Phone etiquette
- Multitasking and prioritization
- Positive and professional
- Mail distribution
Timeline
Receptionist/Customer Service Representative
City Of Cocoa
04.1998 - 05.2018
Bank Teller
Community Credit Union of Florida
06.1997 - 04.1998
High School Diploma -
Bridgeport High School
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