Skilled in document management and maintaining a calm demeanor, I excelled at City Of Cocoa and Community Credit Union of Florida, enhancing customer relations and streamlining front desk operations. Leveraging expertise in basic accounting and multitasking, I efficiently processed transactions and improved service delivery, demonstrating a positive and professional approach.
Overview
21
21
years of professional experience
Work History
Receptionist/Customer Service Representative
City Of Cocoa
Cocoa, FL
04.1998 - 05.2018
Sorted incoming mail and directed to correct personnel each day.
Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Greeted customers, answered general questions and directed to appropriate locations.
Verified visitors' identification cards before allowing access to the building.
Handled customer inquiries and complaints, providing timely and appropriate solutions.
Provided assistance to co-workers as needed during peak hours or when short staffed.
Processed cash, check and credit card payments accurately and efficiently.
Processed payments and updated accounts to reflect balance changes.
Bank Teller
Community Credit Union of Florida
Rockledge, FL
06.1997 - 04.1998
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Prepared official checks for customer and internal bank needs.
Verified amounts and integrity of every check or funds transfer.
Provided excellent customer service to clients in person or over the phone.
Reported suspicious activities or potential security threats immediately.
Fulfilled diverse duties to provide customer service, operate money counters, balance, and replenish ATMs.
Checked customers' identification when necessary in compliance with anti-money laundering regulations.
Processed wire transfers in accordance with established policies and procedures.
Prepared daily activity reports for management review.
Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Entered transactions into computer and issued customer receipts.
Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Education
High School Diploma -
Bridgeport High School
Bridgeport Alabama
05-1974
Skills
Document management
Call redirection
Calm demeanor
Basic accounting
Reception desk management
Data inputting
Scheduling appointments
Front desk operations
Customer/Client relations
Multi-line telephone skills
Phone etiquette
Multitasking and prioritization
Positive and professional
Mail distribution
Timeline
Receptionist/Customer Service Representative
City Of Cocoa
04.1998 - 05.2018
Bank Teller
Community Credit Union of Florida
06.1997 - 04.1998
High School Diploma -
Bridgeport High School
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