Summary
Overview
Work History
Education
Skills
Timeline
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Sylvia Tatum

Melbourne,FL

Summary

Skilled in document management and maintaining a calm demeanor, I excelled at City Of Cocoa and Community Credit Union of Florida, enhancing customer relations and streamlining front desk operations. Leveraging expertise in basic accounting and multitasking, I efficiently processed transactions and improved service delivery, demonstrating a positive and professional approach.

Overview

21
21
years of professional experience

Work History

Receptionist/Customer Service Representative

City Of Cocoa
Cocoa, FL
04.1998 - 05.2018
  • Sorted incoming mail and directed to correct personnel each day.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Verified visitors' identification cards before allowing access to the building.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Provided assistance to co-workers as needed during peak hours or when short staffed.
  • Processed cash, check and credit card payments accurately and efficiently.
  • Processed payments and updated accounts to reflect balance changes.

Bank Teller

Community Credit Union of Florida
Rockledge, FL
06.1997 - 04.1998
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Prepared official checks for customer and internal bank needs.
  • Verified amounts and integrity of every check or funds transfer.
  • Provided excellent customer service to clients in person or over the phone.
  • Reported suspicious activities or potential security threats immediately.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance, and replenish ATMs.
  • Checked customers' identification when necessary in compliance with anti-money laundering regulations.
  • Processed wire transfers in accordance with established policies and procedures.
  • Prepared daily activity reports for management review.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Entered transactions into computer and issued customer receipts.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.

Education

High School Diploma -

Bridgeport High School
Bridgeport Alabama
05-1974

Skills

  • Document management
  • Call redirection
  • Calm demeanor
  • Basic accounting
  • Reception desk management
  • Data inputting
  • Scheduling appointments
  • Front desk operations
  • Customer/Client relations
  • Multi-line telephone skills
  • Phone etiquette
  • Multitasking and prioritization
  • Positive and professional
  • Mail distribution

Timeline

Receptionist/Customer Service Representative

City Of Cocoa
04.1998 - 05.2018

Bank Teller

Community Credit Union of Florida
06.1997 - 04.1998

High School Diploma -

Bridgeport High School

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Sylvia Tatum