Sylvia Thomas
Baldwyn,Mississippi
Summary
At FMBank, I leveraged my expertise in computer operations and exceptional communication skills to enhance IT support and ACH operations. Known for quickly adapting to new technologies, I significantly improved system efficiency. My collaborative approach and problem-solving abilities led to a noticeable increase in customer satisfaction and operational compliance, underscoring my commitment to excellence and continuous improvement. Offering detail-oriented and organized approach, with readiness to learn and grow in structured environment. Brings foundation in analytical thinking and effective communication, with ability to quickly adapt to new procedures and protocols. Ready to use and develop critical thinking and organizational skills.
Overview
34
34
years of professional experience
Work History
Credit Card Officer-IT Support-ACH Operations
FMBank
07.1990 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect and friendliness in all interactions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Education
Information And Computer Systems
Northeast Mississippi Community College
Booneville, MSSkills
Computer operations
Troubleshoot software and hardware issues
Assist with upgrades of software and hardware
Unlock and reset employee passwords for all applications
Run day to day daily operations to generate reports
Post direct deposits, paperless ach drafts
Run End of Month End of Quarter updates
Close out general ledger at End of Year
Process and send returns and cashletter to Federal Reserve
Fix errors or exceptions on teller work transmitted to server
Balamce all work at the end of day
Recieve and process all ACH files daily
Reboot after auto updates on all virtual servers
Troubleshoot billpay problems for customers
Troubleshoot Zelle problems for customers
Assist customers with internet banking issues
Credit Cards
Onboard new accounts
Enter payments to customer accounts
Customer service
Maintenance account
Close account
Reorder plastics
Add addl signers-co-owners
Change status of account
Change address
Chargeoff account
Review daily reports
Review fraud activity
Troubleshoot Card Valet app for customers
Troubleshoot card internet site for customers
Assist customers with card statement issues
ACH ORIGINATION
Explain and train new ACH Originators
Have originator sign and review ACH Agreements
With schedules and set exposure limits
Onboard originator account to core application
Recieve files from originators by specified deadline
Process files and send outgoing files to Federal Feserve
Via Fedline
Troubleshoot issues originators encounter
Review documents and all aspects of ACH for compliance
Review and send originators Nacha Rule Changes
Conduct loan officer reviews-loan officer reviewing
Exposure limits and account standing
Monthy Board Report-number of items-dollar amt
Originated-dollar amt of returns
Chargeback returns and send notification to originator
Timeline
Credit Card Officer-IT Support-ACH Operations
FMBank
07.1990 - 06.2024
Information And Computer Systems
Northeast Mississippi Community College
Similar Profiles
Jeremy WilliamsJeremy Williams
Security/Technical Care Support at Lifecore Health GroupSecurity/Technical Care Support at Lifecore Health Group
Lategra CookLategra Cook
Customer Service Representative at FoundeverCustomer Service Representative at Foundever
Gaston GriffinGaston Griffin
Senior Claims Adjuster at Mississippi Farm Bureau Casualty Insurance CompanySenior Claims Adjuster at Mississippi Farm Bureau Casualty Insurance Company
Sripriyaa MohanSripriyaa Mohan
Deputy Manager - Retail Operations (Premium Credit card support) at Axis BankDeputy Manager - Retail Operations (Premium Credit card support) at Axis Bank
Kahleef MathurinKahleef Mathurin
<ul> <li>Company Overview: Personal Rental car company.</li> <li>Verified rental eligibility by checking driver's license, insurance card, credit card information, and other required documents.</li> <li>Managed daily operations of the car rental business, including customer service, fleet management and financial reporting.</li> </ul> at ks rental<ul> <li>Company Overview: Personal Rental car company.</li> <li>Verified rental eligibility by checking driver's license, insurance card, credit card information, and other required documents.</li> <li>Managed daily operations of the car rental business, including customer service, fleet management and financial reporting.</li> </ul> at ks rental