Sylvia Torres
Tomball,TX
Summary
Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Seasoned Warehouse Controller with proven experience in various warehouse locations for single company. Consummate team player and leader with proven success at effectively managing inventory with precision. Passionate, hands-on builder of warehouse teams that operate with pride, loyalty, and customer focus.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Warehouse Controller
Traeger Brothers
Houston, TX
01.2021 - 06.2024
- Received, tracked and monitored incoming shipments to ensure timely delivery of goods
- Performed periodic maintenance checks on equipment used in the facility such as forklifts, pallet jacks
- Assisted customers with inquiries regarding their orders or requests for information about products stored in the warehouse
- Conducted regular cycle counts to maintain accurate records of products stored in the warehouse
- Coordinated with transportation companies for timely pickup and delivery of goods from and to designated locations
- Maintained a clean and organized work area by adhering to established safety guidelines at all times
- Identified potential issues that could lead to delays or errors in shipment processing and took corrective measures accordingly
- Prepared outgoing orders by picking items according to customer requirements while ensuring product quality is preserved throughout transit process
- Developed an efficient filing system for all related documents such as invoices, receipts and packing slips
- Monitored order fulfillment processes to ensure accuracy and timeliness of deliveries
- Organized and maintained inventory levels in the warehouse by properly stocking shelves, racks, pallets and bins
- Managed daily operations of the warehouse including receiving, storing, sorting and dispatching goods
- Created detailed reports on stock management activities for senior management review
- Ensured compliance with laws regarding health and safety regulations at the workplace
- Prepared orders by processing requests and supply orders, pulling materials, and packing boxes
- Documented actions by completing forms, reports, logs and records
- Examined and inspected stock items for wear or defects, reporting any damage to supervisors
- Verified product inventory reports by comparing logs and reports and adjusting entries
- Operated material handling equipment to transport product to shipping locations or delivery platforms
- Coordinated with the logistics team to schedule shipments and optimize delivery processes
- Provided customer service support, addressing inquiries and resolving issues related to shipments
- Managed inventory control, ensuring accurate stock levels and prompt order fulfillment.
Logistics Coordinator
RoadtexLTL
Houston, TX
02.2017 - 11.2019
- Set up and maintained physical and electronic filing systems
- Contacted customers via phone and email to confirm deliveries and follow up with inquiries
- Answered phones and assisted with emails
- Entered new contracts
- Recorded documents
- Assisted with warehousing of closed files
- Assisted order payoffs, home warranty
- Maintained office appearance
- Kept track of office supplies needed
- Mail outs
- Assisted office staff with other duties as assigned
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner
- Oversaw loading and unloading activities at warehouses and distribution centers
- Responded quickly to customer inquiries about order status or changes in schedules
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods
- Developed strategies to optimize stock levels while ensuring availability when needed
- Collaborated with internal teams to coordinate shipments between multiple locations
- Organized and monitored the shipment of products in accordance with customer requirements
- Conducted regular reviews of supplier performance metrics such as on-time delivery rate, fill rate
- Assisted in developing processes for receiving, storing and distributing materials according to established procedures
- Managed inventory levels to ensure optimal stock at all times, reducing shortages and overages
- Participated in logistics planning and forecasting activities to meet future demand effectively
- Liaised with suppliers and customers to resolve any shipping or receiving issues promptly
- Oversaw the maintenance and repair of logistics equipment and vehicles to ensure operational readiness
- Monitored and reported on transportation costs, ensuring adherence to budget constraints
- Coordinated daily logistics operations, including shipment scheduling and tracking
- Prepared and maintained accurate shipping documentation, including bills of lading and invoices
- Coordinated with customs brokers to ensure smooth and compliant international shipments
- Developed and implemented efficient routing strategies to minimize delivery times and costs
- Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.
Administrative Sales Assistant
Park, USA
Harlingen, TX
03.2013 - 10.2017
- Assistant Plant and Project Managers
- Assisted with the making of submittals and O&M Manuals
- Maintained job folders and spreadsheets
- Maintained data sheet on equipment
- Assisted with project work as directed by Management
- Complied with all ParkUSA policies and procedures and guidelines
- Assisted with purchasing (made parts lists for ParkUSA to purchase for jobs)
- Assisted by providing literature and other advertising material as needed and kept up with sales rep agreements
- Filed, organized, phone calls, assisted with purchasing and general secretarial duties
- Scheduled and kept track of deliveries
- Quotes and assisted Management with sales
- Petty Cash
- Orders parts, maintained full inventory
- Weekly safety meetings
- Accounts payable and accounts receivable
- Scheduled maintenance of crane, forklifts, and company trucks
- Weekly pipeline meeting
- Streamlined back office services for clients to promote proper functionality and positive user experience
- Interviewed and hired new employees.
Shop Coordinator/Administrative Assistant
Graco Air, LLC
Pinehurst, TX
10.2015 - 02.2017
- Placed orders for parts, follow up orders as necessary, stock parts as received
- Created invoices and purchase orders
- Maintained records on maintenance of compressors
- Supervised general shop safety, organization and cleanliness
- Placed orders for parts, followed up orders as necessary
- Stocked and tracked inventory for parts and tools
- Scheduled pick ups and drop offs of rental equipment to and from customers
- Accounts Payable
- Accounts Receivable
- Created bills for customers
- Answered phones, assisted customers and vendors
- Supported sales department generating quotes for customers
- Mentored new hires
- Delegated tasks to specific employees based on individual knowledge and strengths
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories
- Organized and updated schedules to optimize coverage for expected customer demands
- Planned and updated work schedules for optimal coverage of expected business needs.
Escrow Assistant
Stewart Title
Brownsville, TX
02.2009 - 04.2013
- Assisted Escrow department by assisting with customer service and administrative duties related to escrow closing
- Conducted open orders and provided closing statements from worksheet prepared by Escrow Officer
- Prepared documents for closing and managed to complete disbursements and follow-up of all escrow transactions
- Conveyed requirements and other information to clients including Title exceptions
- Interpreted earnest money agreements related to closing and prepare all documents required and documents required for escrow transaction
- Processed open orders, initiate file set up, allocate funds and write transmittals for funds and documents for escrow process
- Managed complex and advanced variety of administrative functions with functional area
- Prepared reports including conclusions and recommended solutions for problems
- Provided documents complying with departmental rules, legal, or statutory requirements
- Research and examine chain of title for any liens and judgments
- Provided efficient customer service by speaking with borrowers regarding finances
- Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.
Customer Service Representative
American General Finance Corporation
Brownsville, TX
07.2007 - 02.2009
- Consulted with customers to determine best methods to resolve service and billing issues
- Reviewed customer data to assess current issues and determine potential solutions
- Tracked each interaction for auditing, reporting and training purposes
- Performed all related Loan Department responsibilities
- Reviewed loan approvals for completeness
- Generated loan documents
- Prepared sending commitment, decline letters, boarding documents on the banks computer system
- Maintained credit files closed paid loans, and terminated collateral when applicable
- Answered the phone, responded to routine loan officer or customer inquiries relative to account balances, loan balances and payoff request
- Assisted with preparation of loan files and documentation requests for internal and external audits/exams
- Reviewed account and service histories to identify trends and issues.
Education
High School Diploma -
James Pace High School
Skills
- Inventory control
- Data entry documentation
- Organization and efficiency
- Scheduling and calendar management
- Project planning
- Tracking documents
- Prioritization and problem solving
- Attention to detail
- Phone Etiquette
- Customer Service
- Discretion
- Quickbook
- Shipping and receiving
- Warehouse Operations
- Shipment Coordination
- Warehouse Organization
- Warehouse Safety
- Safety Compliance
- Order Picking
Certification
- Customer Service Professional Certificate
- TEAMLeadership Essentials Certificate
- Project Management Basics
Timeline
Warehouse Controller
Traeger Brothers
01.2021 - 06.2024
Logistics Coordinator
RoadtexLTL
02.2017 - 11.2019
Shop Coordinator/Administrative Assistant
Graco Air, LLC
10.2015 - 02.2017
Administrative Sales Assistant
Park, USA
03.2013 - 10.2017
Escrow Assistant
Stewart Title
02.2009 - 04.2013
Customer Service Representative
American General Finance Corporation
07.2007 - 02.2009
High School Diploma -
James Pace High School
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