Sylvia Torres
Big Lake,MN
Summary
Professional ,and knowledgeable administrative office Assistant, Bilingual Customer Service Representative, fluently in English and Spanish, Experience for more than Ten years. Strong problem-solving abilities, willingness to learn, and excellent communication skills. Maintained organized, Hardworking team player with expertise in clerical tasks and staff support. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Specialist
Department of Minnesota Public Safety
05.2024 - 08.2024
Child Care Provider
Ontario County
04.2022 - 05.2023
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spread of germs
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
- Taught children to organize toys, wash hands, and share by leading by example
- Kept notes of behavior issues, food served, and medications administered to children
- Encouraged children to develop healthy social and emotional skills
- Provided emotional support and guidance to children during difficult times
- Assisted in potty training and other daily hygiene activities to support child development
- Utilized positive reinforcement techniques to encourage good behavior
- Maintained effective schedule balance between rest periods, active play, and instruction
- Managed more than 5 kids.
Special Services Associate
Home Depot
02.2015 - 09.2016
- Performed special service desk operations
- Operated cash register and assisted co-workers with complex transactions such as credit cards and returns
- Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members
- Prioritized helping customers over completing other routine tasks in store
- Used in-store system to locate inventory and place special orders for customers
- Listened to customer needs and desires to identify and recommend optimal products
- Served senior member of customer service team by training new hires, answering coworkers' questions, and encouraging adherence to company policies.
Site Manager
Hunter Runs Apartments
03.2015 - 11.2015
- Assumed responsibility for personnel deployed to work site
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Maintained records and logs of work performed and materials and equipment used
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites
- Monitored, coached, and supervised team of 4-7 employees in [2016].
Education
Associate of Applied Science - Administratrive Assitant/ Accounting Clerk
Minnesota West Community Technical College
Granite Falls, MN05.2025
Associate of Applied Science - Business Administraction
Finger Lakes Community College
Canandaigua, NYSkills
- Customer Service and Customer Data Confidentiality
- Microsoft Word, Microsoft Excel, Microsoft Office
- Customer Service and Assistance Customer Support
- Spanish Bilingual Customer Service representative
- Billing Adjustments and Refunds
- Filing and Record-keeping
- Call center experience
- Data Entry and Computer Skills
- Payment Processing and Billing Procedures
- Site Manager
Languages
Spanish
Native or Bilingual
Timeline
Senior Customer Service Specialist
Department of Minnesota Public Safety
05.2024 - 08.2024
Child Care Provider
Ontario County
04.2022 - 05.2023
Site Manager
Hunter Runs Apartments
03.2015 - 11.2015
Special Services Associate
Home Depot
02.2015 - 09.2016
Associate of Applied Science - Administratrive Assitant/ Accounting Clerk
Minnesota West Community Technical College
Associate of Applied Science - Business Administraction
Finger Lakes Community College
Similar Profiles
Sam ZiemerSam Ziemer
General Repair Worker at Minnesota Department of Public SafetyGeneral Repair Worker at Minnesota Department of Public Safety
Zachary WoodsZachary Woods
Public Safety Officer at Mexico Department of Public SafetyPublic Safety Officer at Mexico Department of Public Safety
Karen BlackmanKaren Blackman
Youth Behavior Technician at Department of Public SafetyYouth Behavior Technician at Department of Public Safety