Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
CS & Collaboration Analyst PR -Local
Colgate Palmolive Co
10.2022 - Current
Analyzed inventory and recommended weekly orders to the two main customers in the supermarket's environment.
Tracked On Shelf Availability (OSA). Worked with the commercial team to ensure optimal portfolio management and leverage on analytics for optimal on the ground execution.
Shared with the commercial team the Service KPI's and address opportunities to maintain administrative cuts and refusals within target.
Participated in the customers meeting, share Service KPI's and work on initiatives to drive joint value creation.
Planned, monitored and analyze efficiency and simplification projects to drive growth.
CS&L CDT Analyst- Caricom
Colgate Palmolive Co
Puerto Rico
07.2011 - 09.2022
Managed the order to invoice process of Caricom market. The process includes from the order receiving, ensure on time export shipments and invoicing.
Ensured accounting principles are followed. Process quarterly audits.
Manage claims from customers, conduct investigations, present results to the management team and respond to customers.
Monitored On Shelf Availability and collaborate with the commercial team to leverage on analytics for optimal on the ground execution.
Prepared Caricom rolling forecast and updated sourcing plants Forecast books.
SAP system power user. Collaborated in the implementation of SAP HANA in Caricom.
Store Replenishment Analyst PR
Colgate Palmolive Co
Puerto Rico
Nov.2009 - Jun.2011
Manged the Order to Invoice process of PR
Finance Intern
Colgate Palmolive Co
Puerto Rico
07.2006 - 10.2009
Investigate customer payments differences
Receive customer payments into the system
Education
Bachelor of Arts - Economics
Universidad De Puerto Rico
Puerto Rico
2004
Skills
Analysis/Decision Making
Managing multiples tasks
Customer Engagement
Strategic/ Detail Oriented
Promote teamwork
Result Oriented
Google Tools, Domo, Excel, Sigma, BI, Supplier Net, RSI, Retail Link