Summary
Overview
Work History
Education
Skills
Languages
Timeline
Intern

Sylvia Velilla

Toa Alta,PR

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

CS & Collaboration Analyst PR -Local

Colgate Palmolive Co
10.2022 - Current
  • Analyzed inventory and recommended weekly orders to the two main customers in the supermarket's environment.
  • Tracked On Shelf Availability (OSA). Worked with the commercial team to ensure optimal portfolio management and leverage on analytics for optimal on the ground execution.
  • Shared with the commercial team the Service KPI's and address opportunities to maintain administrative cuts and refusals within target.
  • Participated in the customers meeting, share Service KPI's and work on initiatives to drive joint value creation.
  • Planned, monitored and analyze efficiency and simplification projects to drive growth.

CS&L CDT Analyst- Caricom

Colgate Palmolive Co
Puerto Rico
07.2011 - 09.2022
  • Managed the order to invoice process of Caricom market. The process includes from the order receiving, ensure on time export shipments and invoicing.
  • Ensured accounting principles are followed. Process quarterly audits.
  • Manage claims from customers, conduct investigations, present results to the management team and respond to customers.
  • Monitored On Shelf Availability and collaborate with the commercial team to leverage on analytics for optimal on the ground execution.
  • Prepared Caricom rolling forecast and updated sourcing plants Forecast books.
  • SAP system power user. Collaborated in the implementation of SAP HANA in Caricom.

Store Replenishment Analyst PR

Colgate Palmolive Co
Puerto Rico
Nov.2009 - Jun.2011
  • Manged the Order to Invoice process of PR

Finance Intern

Colgate Palmolive Co
Puerto Rico
07.2006 - 10.2009
  • Investigate customer payments differences
  • Receive customer payments into the system

Education

Bachelor of Arts - Economics

Universidad De Puerto Rico
Puerto Rico
2004

Skills

  • Analysis/Decision Making
  • Managing multiples tasks
  • Customer Engagement
  • Strategic/ Detail Oriented
  • Promote teamwork
  • Result Oriented
  • Google Tools, Domo, Excel, Sigma, BI, Supplier Net, RSI, Retail Link

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

CS & Collaboration Analyst PR -Local

Colgate Palmolive Co
10.2022 - Current

CS&L CDT Analyst- Caricom

Colgate Palmolive Co
07.2011 - 09.2022

Store Replenishment Analyst PR

Colgate Palmolive Co
Nov.2009 - Jun.2011

Finance Intern

Colgate Palmolive Co
07.2006 - 10.2009

Bachelor of Arts - Economics

Universidad De Puerto Rico
Sylvia Velilla