Sylvia Ventura
Houston,TEXAS
Summary
Dynamic Certified Sr Pharmacy Technician with a proven track record at Optum, enhancing patient outcomes through effective medication reconciliation and exceptional communication skills. Recognized for training new staff, optimizing workflow, and ensuring compliance with pharmacy laws, contributing to a 20% increase in team efficiency and customer satisfaction.
Overview
24
24
years of professional experience
2
2
Certification
Work History
Certified Sr Pharmacy Technician
Optum
11.2014 - Current
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Contributed to the successful passing of multiple regulatory inspections through diligent adherence to protocols and procedures.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Part of Team Leadership to help with 20 pharmacy technicians and coordinated day-to-day assignments.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Set up and modified patient profiles in Oracle to include current information such as medications and insurance details.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved third-party billing, computer system and customer service issues.
Inventory Specialist Certified Pharmacy Technician
CVS Pharmacy
08.2001 - 12.2014
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
- Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
- Implemented returns processing system that expedited restocking of returned goods and minimized losses.
- Developed and maintained positive relationships with vendors, ensuring reliable supply and favorable terms.
- Managed disposal of obsolete inventory in environmentally responsible manner, ensuring compliance with regulations.
- Conducted detailed inventory analysis reports for management review, informing strategic decision-making.
- Reduced waste by identifying and addressing issues in stock rotation practices.
- Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Sorted and delivered materials to different work areas and staff.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Filled over 250 prescriptions a day.
- Trained pharmacy interns
- Delivered medications to elderly members.
- Blister pack for nursing homes
Education
High School Diploma -
Elsik High School
Houston, TX1999
Business Administration
Houston Community College
Houston, TXAccounting
Harding University
Searcy, ARSkills
- Pharmacy law compliance
- HIPAA compliance
- Pharmacy ethics
- Medication dispensing
- Insurance verification
- Drug inventory control
- Prescription interpretation
- Workflow optimization
- FDA and HIPAA compliance
- Medication storage
- Pharmacy operations
- Pharmacy and customer records management
- Team collaboration
- New hire onboarding
- Problem-solving skills
- Patient confidentiality
- Inventory control
- Drug storage procedures
- Staff development
- Updating medication histories
- Order verification
- Drug storage
- Quality assurance and control
- Medicare and medicaid process
- Team coordination
- Teamwork and collaboration
- Microsoft Office
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Typing skills
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Data entry
- Safety protocols
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Typing skills
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Data entry
- Safety protocols
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Typing skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Stocking shelves
- Team building
- Data entry
- Safety protocols
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Typing skills
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Typing skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Stocking shelves
- Team building
- Data entry
- Safety protocols
Certification
PTCB
Texas Board of Pharmacy
Languages
Spanish
Professional Working
Timeline
Certified Sr Pharmacy Technician
Optum
11.2014 - Current
Inventory Specialist Certified Pharmacy Technician
CVS Pharmacy
08.2001 - 12.2014
Business Administration
Houston Community College
Accounting
Harding University
High School Diploma -
Elsik High School
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