Sylvia Webb
Cincinnati,OH
Summary
Project Management and Implementation Specialist with 15 years of expertise in financial services and client support. Skilled in coordinating cross-functional teams, improving processes, and delivering high-quality service. Recognized for proactive communication, problem-solving, and operational insight.
Overview
2026
2026
years of professional experience
Work History
Shipt Shopper
Shipt
Birmingham, AL
08.2020 - Current
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver
- Satisfied customers with quick, accurate service under tight deadlines
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips
- Suggested comparable products to replace out-of-stock items
- Asked store associates for help locating missing products
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others
Project Manager
Fifth Third Bank
Cincinnati, OH
02.1995 - 01.2019
- Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones
- Maintained close connection with project personnel to quickly identify and resolve problems
- Outlined work plans, assessed resources and determined timelines for projects
- Kept project teams on-task to ensure implementation and conversion proceeds are on schedule
- Met project benchmarks while reducing costs through introduction of enhanced implementation strategies
- Focused on product value to decrease waste and boost customer satisfaction
- Provided updates and managed inquiries for delivery of quality products and services
- Produced status reports for customers and senior management
- Administered projects to develop and launch new services for internal and external customers
Product Fulfillment Specialist I
Fifth Third Bank
Cincinnati, OH
- Implementation of Treasury Management products, new data transmission conversions, testing, data entry and customer consultation
- Facilitate Implementation meeting with Internal partners, coordinate product setup between Operational departments to ensure implementations and conversions proceeds on schedule
- Responded to customer requests via telephone and email and effectively answered questions and inquiries
- Research and resolve issues related to Implementation set-up or maintenance request for data transmissions products
- Provided excellent service and attention to customers through phone conversations
- Earned reputation for good attendance and hard work
Senior Implementation Specialist
Fifth Third Bank
Cincinnati, OH
- Area of focus Commercial Clients Treasury Management products
- Coordinate with Internal partners to accommodate their client needs
- Knowledge of Commercial Implementations, bank products, systems and services including Wire transfers, ACH, AMP, CRM and 5/3 direct
- Excellent analytical and problem solving skills to resolve complex issues with customer's accounts
- Resolves issues in a timely and professional manner
- QA assessment and serve as a back-up for the implementation of wire transfers from internal and external customers
- Facilitate training with Off-shore partners in accordance with new procedures
- Provide input and partnered with internal partners to enhance implementations process in direct alignment with new products and modifications
- Executed implementations for external partner via use of daily planner
- QA quality control put in place to ensure a request for process is completed properly per department standards
Analysis Processor II
Fifth Third Bank
Cincinnati, OH
- Answered incoming calls and provide quality customer service to internal customers
- Processed daily service tickets, ensuring charges were applied
- Processed daily exception pricing and account maintenance requests
- Researched and resolved all office inquiries from internal partners
- Handled all delegated tasks, including processed debit and credit tickets ensuring the posting was for the appropriate accounts
- Provided excellent service and attention to customers through phone conversations
- Earned reputation for good attendance and hard work
Education
High School Diploma -
Woodward High School
Cincinnati, OH05-1985
Some College (No Degree) - Asrpire Program Next Career I & II, Next Career III
University of Cincinnati
Cincinnati, OH01-2024
Accomplishments
- Customer Satisfaction Increase, Boosted customer satisfaction to 98% as Shipt Shopper.
- Product Implementation Success, Implemented 50 treasury management products in 2018.
Timeline
Shipt Shopper
Shipt
08.2020 - Current
Project Manager
Fifth Third Bank
02.1995 - 01.2019
Product Fulfillment Specialist I
Fifth Third Bank
Senior Implementation Specialist
Fifth Third Bank
Analysis Processor II
Fifth Third Bank
High School Diploma -
Woodward High School
Some College (No Degree) - Asrpire Program Next Career I & II, Next Career III
University of Cincinnati
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