Sylvia Whitfield
Orange Park,FL
Summary
Detail-oriented Healthcare Professional skilled in medical records retrieval, patient scheduling, insurance verification, and revenue cycle management. Supported hospital systems and ensured accurate documentation and billing processes. Pursuing roles in medical records retrieval, healthcare administration, or referral coordination.
Overview
9
9
years of professional experience
Work History
Medical Records Retrieval Representative
Randstad / Cotiviti
02.2025 - Current
- Retrieved medical records from provider offices to support Cotiviti audit reviews.
- Contacted provider staff to confirm record availability and submission status.
- Reviewed documentation for HIPAA compliance and patient matching accuracy.
- Logged retrieval activity in Cotiviti tracking platforms.
- Escalated missing records and follow-up issues to project leads.
- Organized incoming charts for quality review and client submission.
- Verified accuracy and completeness of incoming documents before proper filing.
- Processed incoming and outgoing medical records requests from physicians, hospitals, and other healthcare facilities.
Referral Coordinator
MD Anderson Cancer Center
Jacksonville, FL
07.2022 - 03.2024
- Coordinated patient appointments based on provider referrals, scheduled labs and other provider-ordered services, verified insurance, and delivered respectful, empathetic patient service to enhance patient experience.
- Coordinated oncology referrals for patients across MD Anderson Cancer Center clinics
- Reviewed referral requests and verified required clinical documentation
- Scheduled specialty appointments with physicians and care teams
CSR / Revenue Cycle Specialist
Baptist Medical Center
Jacksonville, FL
10.2021 - 07.2022
- Resolved patient facility-billing inquiries in one call; fulfilled requests for UB-04s, itemized statements, and attorney authorizations; verified and updated insurance information.
- Assisted Baptist Medical Center patients with questions, directions, and service requests.
- Scheduled appointments using Baptist Medical Center patient access systems.
- Verified insurance information and updated patient demographics accurately.
Data Quality / IT Administrator
RHBS / MHRC Behavioral Health
Jacksonville, FL
06.2017 - 01.2021
- Generated daily census, admissions, and discharge reports; processed ERA files; maintained backups; managed accounts receivable and payer payments; and completed month-end and billing reports using Microsoft Access and Excel.
- Administered user accounts and access for RHBS behavioral health staff
- Supported desktops, printers, and network devices across MHRC offices
- Resolved help desk requests for behavioral health clinical teams
Education
Diploma -
Florida State College at Jacksonville
High School Diploma / GED -
Skills
- Records retrieval
- Medical Records
- Medical Terminology
- Medical Billing
- Insurance Verification
- CPT Coding
- Review documentation
- Healthcare Compliance
- Data Entry
- Microsoft Excel
- Microsoft Access
- Microsoft Office
- Computer proficiency
- Organizational abilities
- Data Accuracy Improvement
- Time Management
- Communication
- Patient Interaction
- Healthcare Compliance
Timeline
Medical Records Retrieval Representative
Randstad / Cotiviti
02.2025 - Current
Referral Coordinator
MD Anderson Cancer Center
07.2022 - 03.2024
CSR / Revenue Cycle Specialist
Baptist Medical Center
10.2021 - 07.2022
Data Quality / IT Administrator
RHBS / MHRC Behavioral Health
06.2017 - 01.2021
Diploma -
Florida State College at Jacksonville