Sylvia Willis
South Daytona,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
CenterWell Home Health
Tlay Home Health
07.2020
- Knowledge of intake department completing referrals by reviewing all and retrieving certain data
- Performs data entry of patient information into Kinnser electronic medical record for every patient referral in compliance with all state, federal, and ACHC accreditation body regulatory requirements
- Coordinates with agency Clinical Managers on any identified needs for completing referral within the EMR to ensure timely referral processing
- Establishes and maintains positive working relationships with current and potential referral sources, agency office staff, and care managers
- Manages all incoming faxes, ECIN, Navihealth and other assigned online referral systems in a timely manner
- Implements improved work methods and procedures as directed to ensure patients are admitted timely in accordance with policy.
AS/HRD Designee
Kindred at Home
10.2019
- Assist branch staff with HR related matters
- Process HR related documentation
- Maintain personnel files
- New employee orientation
- Overseeing various aspects of the employment process, including recruitment, onboarding, and training of new staff
- General HR inquiries
- Managing all incoming telephone calls in a professional manner
- Maintenance and administration of the phone system
- Managing accurate employee phone roster
- Process incoming and outgoing mail
- Manage and order office supplies as needed.
Patient Care Coordinator
Kindred Home Health
10.2019 - 07.2020
- Maintains accurate scheduling for clients and staff for multiple disciplines
- Contacts care providers and clients regarding day-to-day changes
- Provides staffing for sick leave, vacation, long term leave
- Maintains staff and client database
- Produces reports and articulates interpretation to the administrator
- First line in visit utilization, missed visits and employee productivity.
Team Care Coordinator
Greystone Home Health
03.2018 - 10.2019
- Experience using HomeCare HomeBase
- Knowledge of medical terminology
- Knowledge of intake department completing referrals by reviewing all and retrieving certain data
- Produces reports and articulates interpretation to the administrator
- First line in visit utilization, missed visits and employee productivity
- Discerns client services required as outlined in agreements, urgent requests and care plans
- Ability to articulate interpretation of reports
- Excellent customer services skills, both internal and external
- Well organized with the proven ability to be efficient while multi-tasking
- Maintains accurate scheduling for clients and staff for multiple disciplines
- Contacts care providers and clients regarding day-to-day changes
- Provides staffing for sick leave, vacation, long term leave
- Maintains staff and client database
- Produces reports and articulates interpretation to the administrator
- Prepare reports for scheduling tracking and participates in agency meetings to ensure patient and associate scheduling needs are met
- Knowledge of Navi, All Scripts, and running MVP report.
PCT/Transferred to Critical Care Unit
Florida Memorial Hospital
10.2015 - 03.2018
- Demonstrating knowledge and ability to provide care and maintain safety to the following scope of patients, but not limited to, the medical patient, the orthopedic patient, the pre and post-surgical patient
- Recognizing the individual needs of each patient during the delivery of care
- Conducting walking patient comfort and safety rounds every 30 minutes in assigned patient area
- Assisting the nurse in the process of Admissions/Transfers/Discharges
- Demonstrating competence in performing the following clinical tasks and procedures specific to the Patient Care Technician role as delegated: Obtaining the patient's accu-check results, informing the nurse of the results and documents the results per procedure; performing accu-check controls
- Answer phones regarding labs, doctors, and other inquiries.
PCT
River Garden Hebrew Home
04.2014 - 10.2015
- Completed and submitted clinical documentation in accordance with agency guidelines
- Observed and documented patient status and reported patient complaints to the case manager
- Assisted with adequate nutrition and fluid intake
- Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs
- Promoted personal and co-worker safety
- Comforted patients and provided them with reassurance and encouragement.
PCT
Life Care Center
08.2011 - 04.2014
- Observed and documented patient status and reported patient complaints to the case manager
- Read and recorded temperature, pulse and respiration
- Completed and submitted clinical documentation in accordance with agency guidelines
- Assisted with adequate nutrition and fluid intake
- Positioned residents for comfort and to prevent skin pressure problems
- Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
Administrative Assistant
Citizen’s High School
02.2006 - 12.2008
- Answer multi-line telephone system, open, sort, answer correspondence and prepare outgoing mail
- Maintain and update filing of student information, basic bookkeeping
- Enter students received exams and grades
- Prepare teachers’ pay requests and communicate with students and parents to answer questions or explain information regarding admissions, curriculum or any changes
- Sorted through mail for payments, posted to correct accounts and took payments over the phone
- Answered emails.
Education
Bachelor of Applied Science in Supervision and Management HR -
Daytona Beach State College
05.2023
Associate in Science - Health Information Technology -
St Johns River State College
12.2016
Associate in Arts - General -
St Johns River State College
05.2015
Skills
- Self-Motivated
- Critical Thinking
- Teamwork and Collaboration
- Organization and Time Management
- Attention to Detail
- Cultural Awareness
- Interpersonal Communication
- Data Entry
- Excellent Communication
- Active Listening
- Multitasking Abilities
Additional Information
Workday
Onboarding process
Working knowledge of all federal and state employment laws
HIPAA Compliance
Cornerstone/Relias Education
Proficiency in Word, Excel, and other MS Office programs
3+ years professional experience in Human Resources
General knowledge in the use of MS Office suite (Outlook, Word, Excel, Power Point)
Direct employees to appropriate contacts for qualifying event/benefits changes, FMLA leave or Worker’s Compensation claims, and wellness reimbursement programs
Ability to maintain confidentiality.
Supports HR Director in HR Initiatives
Timeline
Tlay Home Health
07.2020
Patient Care Coordinator
Kindred Home Health
10.2019 - 07.2020
AS/HRD Designee
Kindred at Home
10.2019
Team Care Coordinator
Greystone Home Health
03.2018 - 10.2019
PCT/Transferred to Critical Care Unit
Florida Memorial Hospital
10.2015 - 03.2018
PCT
River Garden Hebrew Home
04.2014 - 10.2015
PCT
Life Care Center
08.2011 - 04.2014
Administrative Assistant
Citizen’s High School
02.2006 - 12.2008
CenterWell Home Health
Bachelor of Applied Science in Supervision and Management HR -
Daytona Beach State College
Associate in Science - Health Information Technology -
St Johns River State College
Associate in Arts - General -
St Johns River State College
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