Sylvia Wright
Fargo,ND
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Shotwell Floral Company & Greenhouse
03.2025 - 07.2025
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks daily.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
Customer Service Representative
Group O
10.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Help Desk Support Specialist
Tech Mahindra
07.2024 - 10.2024
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Maintained detailed records of all interactions with clients, including steps taken towards resolution, improving future support efforts.
- Conducted regular training sessions for new help desk staff, ensuring consistent quality of service across the team.
- Demonstrated flexibility in adapting to changing priorities or new procedures within the organization.
- Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
- Assessed client needs through active listening and asking probing questions, leading to accurate issue identification.
- Managed high call volume, maintaining professionalism and patience while addressing customer concerns.
- Logged activities in the tracking system to maintain accurate, timely records.
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
Customer Service Representative
Outreach Marketing
07.2023 - 07.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, contributing to a comprehensive database for future reference.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
New Partners
09.2022 - 11.2022
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
Sales Associate
Verizon Wireless
04.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices and offering support as needed.
Administrative Assistant
IGT Global Solutions
11.2018 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Education
Generals
Irondale High School
New Brighton, MN05-1984
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
Timeline
Administrative Assistant
Shotwell Floral Company & Greenhouse
03.2025 - 07.2025
Customer Service Representative
Group O
10.2024 - 03.2025
Help Desk Support Specialist
Tech Mahindra
07.2024 - 10.2024
Customer Service Representative
Outreach Marketing
07.2023 - 07.2024
Customer Service Representative
New Partners
09.2022 - 11.2022
Sales Associate
Verizon Wireless
04.2022 - 11.2022
Administrative Assistant
IGT Global Solutions
11.2018 - 02.2020
Generals
Irondale High School
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