Sylvia A. Rodriguez
Elgin,TX
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
19
19
years of professional experience
Work History
Administrative Receptionist/ Office Lead
Elgin Chiropractic Center
08.2012 - Current
- General administration duties
- Answering all incoming calls
- Schedule patient appointments
- Verify insurance benefits
- Collect past due accounts
- Create accounts and enter demographics
- Translate for doctors and patients
- Prepare patient charts
- Maintain communication between Doctors and patients/attorneys
- Managed multiple tasks and met time-sensitive deadlines
- Organized, maintained and updated information in computer databases
- Collected payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records
- Restocked supplies and submitted purchase orders to maintain stock levels
- Provided clerical support to company employees by copying, faxing, and filing documents
- Corresponded with clients through email, telephone, or postal mail
- Maintained confidentiality of information regarding clients and company
Harte-Hanks
05.2007 - 02.2010
- Phone Services
- Answer over 50 incoming calls daily
- Assist customers with electrical services
- Explain to customers their electrical options
- Log procedure tickets for each customer call
- Data entry
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked well in team settings, providing support and guidance
Cashier
Speedy Stop
05.2005 - 05.2007
- Supervise and train new employees
- Open/close shift and run daily transaction reports
- Balance cash drawers before and after shift
- Operate cash registers
- Assist with ordering and stocking inventory
- Responsible for maintaining store cleanliness
- Count and verify store safe
- Greeted customers entering store and responded promptly to customer needs
- Restocked and organized merchandise in front lanes
- Performed cash, card and check transactions to complete customer purchases
Receptionist / Front Desk
Greater Austin Orthopedics
05.2004 - 05.2005
- Operate switchboard system
- Schedule patient appointments
- Verify insurance benefits
- Prepare and maintain patient charts
- Collect co-pays and past due accounts
- Run front desk for Therapy department as needed
- Responded to inquiries from callers seeking information
- Organized, maintained and updated information in computer databases
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Answered phone promptly and directed incoming calls to correct offices
Education
Certified Medical Assistant -
National Institute of Technology
Austin2005
High School Diploma - undefined
Elgin High School
2002
Skills
- Typing:
- 55 wpm
- Leadership in training and work projects
- Exceptional organizational skills
- Excellent interpersonal skills, phone manner and office etiquette
- Patient Recordkeeping
- Balance Sheets
- Reception Desk Management
Languages
English
Spanish
Timeline
Administrative Receptionist/ Office Lead
Elgin Chiropractic Center
08.2012 - Current
Harte-Hanks
05.2007 - 02.2010
Cashier
Speedy Stop
05.2005 - 05.2007
Receptionist / Front Desk
Greater Austin Orthopedics
05.2004 - 05.2005
Certified Medical Assistant -
National Institute of Technology
High School Diploma - undefined
Elgin High School
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