Sylvia Monsisvais

Advanced Placement Summer Institute

* Budget and Master Conference Coordinator: streamlined planning, marketing, and execution of educational conference to include hiring national and international consultants, retained travel/transportation of consultants, and venue bookings.

* Established and maintained strategic partnerships that led to expanding an international program reach, along with internal and external partnerships that impacted a savings of over $3,000 in venue costs for the past three years.

* Maintained detailed records of program activities, funds, and participant data, ensuring compliance with internal policies and external regulations with College Board.

* Led training sessions and orientations for staff and volunteers, fostering a knowledgeable and cohesive team environment.

Corporate and Business Training (CBT)

* Planned, coordinated, marketed, developed and established credibility with collaborations for both live and online continuing education certificate and certification courses for business professionals/entrepreneurs and community members, to include courses in fields related to: Project Management, Lean Six Sigma, Entrepreneurship, Leadership, Skilled Professional Seminars, Test Preparations, OSHA safety, Technology, Health & Fitness, Human Resources, Engineering, Law and Medical professions, Customized Training and over 4,000 online courses.

* Provided ongoing direction and leadership for program operations by evaluating target audiences and assessing training and program needs to recommend and/or modify existing programs and certifications to ensure successful achievement within defined parameters.

* Created and delivered internal program training to keep staff and participants knowledgeable about program and provide necessary skills to participate productively.

* Increased awareness and training through community collaborations/events by coordinating communication efforts/marketing plans by researching and releasing information through multimedia outlets and current/prospective clients with the public, schools, and business professionals.

* Developed and maintained relationships with external partners to facilitate program operations.

* Hosted Focus Groups to design, develop or improve Customized Training curriculum.

* Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.

* Conducted ongoing reviews of program financial expenses to assess cost control measures and manage program budgets.

* Assisted in development and editing of e-brochures, catalogs, flyers and other publications for internal/external use to aid in marketing and outreach strategies used to increase awareness and attract new participants.

* Hired, managed, developed and trained staff and instructors, established and monitored goals, conducted performance reviews, proctor exams, order program books/materials, processed payroll, create Purchase Orders (POs), handle internal transfer of payments and process and pay invoices from business/organizations and third-party partners.

* Improved customer satisfaction through application of superior conflict resolution and problem-solving skills, successfully resolving issues through active listening and open-ended questioning.

* Assisted in writing and executing interdepartmental and community contracts and course development to include: Waterfowl, Math Modules, Texas Tech, and various third party agreements/contracts.

* Managed enrollments for Military Noncredit courses for MyCAA Scholarships, SAM system, VA Rehabilitation Program, ArmyIgnitED, WIOA, TAA, VA, AmeriCorps, and Sallie Mae Loans.

* Data entry of Customized Training and CBT courses using Aceware system.

* Vendor Representative at schools and community/business events to aid in branding program name and continuing education courses.

* Assisted with Youth Program by aiding with weekly student check-ins, ensuring updated emergency contact forms, assisting with kids in classrooms and teaching for youth programs.

* Social Media Coordinator – HootSuite, LinkedIn, Twitter, Facebook, and Campus Announcements.

* Wellness Ambassador

* Chaired UTEP L.I.V.E. (Leadership, Innovation, Vision, and Engagement) and Professional Development Series

* Guest Speaker for UTEP’s Youth Achievers Forum

* Staff Trainer in Lean Six Sigma

* Initiated event security and crowd management techniques for increased safety and awareness.

* Managed crowd control effectively, ensuring timely seating, prevention of overcrowding and minimizing disruptions.

* Monitored entrance/exit of venue to guarantee safety of guests.

* Worked with staff members to facilitate smooth flow of operations.

* Demonstrated adaptability by taking on additional responsibilities during high-volume events or in absence of other team members.

* Provided friendly and courteous customer service to all guests at events to enhance satisfaction.

* Planner, developer, and trainer of development programs and activities to include: Active Shooter Awareness, Bullying Prevention, Anti-Bullying Coalition, Amber Cards, Child Safety Seat (inspections/education/installation), Conflict Resolution, Cyber Bullying/Sexting, Crime Prevention Technician, Drug Awareness, Gun Safety, Emergency Preparedness Assistance, Gang Awareness, Intruder Assessments, McGruff-Stranger Danger, Neighborhood Watch, Peer Pressure, Women’s Safety, Security Assessments for businesses/residents, & School Lockdown Procedures

* Assessed training needs to modify existing programs.

* Organized community training and events to increase safety awareness, communication and plans of action to enhance the learning experience within the program framework for the public, schools, and first responders.

* Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.

* Championed program improvement initiatives by doing free safety assessments for local schools and businesses, demonstrating adaptability and a commitment to excellence.

* Created Community collaborations through meetings and planned events, resulting in better community communication leading to lower crime rates in various areas, establishing safety councils in schools and increasing neighborhood watch parties.

* Dressed as McGruff the Crime Dog for various children’s events.

* Develop brochures, flyers, invitations and other marketing materials for events.

* Developed and maintained relationships with external partners to facilitate program operations.

* Planner, developer, and coordinator in marketing events and conferences, to include:

* National and International Women In Law Enforcement Conferences, FBI National Academy Conference, Chief’s Annual Awards Banquet, Police Memorial, FBINAA National Conference, Academy Graduations, monthly Retirement/Promotion Ceremonies, Blood and Bone Marrow Drives

* Oversaw and monitored budgets, fees, and collections/donations for events.

* Conducted public relations, marketing and promotion activities for recreation programs such as United Blood Service, FBI National Academy Associates (FBINAA), Cook Children’s Medical Center, and Amber ID Cards

* Collaborated with department heads to develop strategic event plans aligning with overall company objectives, fostering a unified approach toward shared goals.

* Wrote event speeches for the Chief of Police.

* Developed brochures, flyers, invitations and other marketing materials for events.

* Represented department and provided technical support, information and guidance on several programs, events and activities.

* Met with outside agencies to develop marketing and sponsor support and/or other funding sources.

* Recruited, trained, advised and provided support for 60 Service Unit Managers and 180 volunteers.

* Created, managed and implemented company brand messaging, recruitment events, promotional strategies, and product commercialization that increased membership for 98 schools.

* Planned events and activities for girls between the ages of 4-17, as well as special family events of all ages, ranging up to 2000 guests.

* Researched and utilized marketing trends and monitored target audience statistics to effectively and appropriately market brand and mission of business.

* Oversaw 180 troop leaders and 1,800 girl scouts and provided weekly, monthly, and bi-monthly reports to Membership Director.

* Train the Trainer: Manager/Shift Supervisor/Trainer

* Implemented and instructed training courses for new recruits on Security Control and Service Center Responsibilities, where I doubled sales with new Customer Service Techniques.

* Reservations Agent, Ticket Counter Agent, Gate Agent, and Gate/Plane Security

* Writer, Producer, Editor, and Camera Operator for all local commercials, promos and presentations—including radio ads. (Local businesses bought 96% of my commercials.)

* PSA Director and Traffic Assistant

* Quality Control for FOX, Discovery Channel, Discovery for Kids, BET, Encore, HBO, Showtime and Stars Networks

* Master Control and Tape Operator

* Assisted with special effects and safety procedures for a movie titled “The Three Little Ninjas”

* Assisted with stunts and special effects for various local projects and B Movies

* Handled complaints and concerns from customers

* Locally tested as the fastest and most accurate Cashier of all employees.