Sylvia C Franco

HERE TO BE PART OF THE SOLUTION

To be POSITIVE

To produce RESULTS FOR MEMBERS

Enthusiastic Senior Customer Service Representative with more than 30 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with members. Exhibits strong command of company's customer service policies and remains well-trained, have the knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed company's quality and productivity standards.

• OptumRx W.A.V.E. Program in Costa Mesa Call Center Graduated December 2017
• Created Job Aids & Flash Card for Costa Mesa, Ok, Salem for Clients GE and SONJ
• Assisted with the Review Quality Guidelines for 2019
• SME (Subject Matter Expert) - for GE, SONJ & HT
• Poet Program Completed 5/2022

Confident, well-rounded self-starter experienced in various sectors within OptumRx. A real people person with terrific and

· Clear Communication

· Listening Skills.

· Positive Attitude

· Conflict Resolution

· Assertiveness

· Expresses Empathy

· Takes Responsibility

· Sense of Humor

Ready for a new role as a Consumer Centric Leader Program working within