Sylvia Guerrero
San Diego,CA
Summary
Dynamic leader and bilingual client-focused professional offering excellent services to guests.
Overview
11
11
years of professional experience
Work History
Guest Experience Expert
The Us Grant
San Diego, CA
07.2023 - Current
- Liaise with housekeeping teams to ensure that rooms are ready and to standard.
- Manage guest requests over the phone, online, and in person promptly and accurately.
- Address escalated customer service issues with professionalism and anticipatory service to meet the guests' needs.
- Overseeing daily event plans to ensure a successful experience for guests and clients, and effectively communicating to staff members of any changes.
- Greeting and actively listening to guests to properly guide them through the best possible experience at our property.
Shift Manager
Starbucks
Claremont, CA
12.2017 - 02.2021
- Oversaw the training of onboarding baristas on customer service, product knowledge, and cash handling techniques during high-volume hours of operation.
- Complied with safety standards throughout the store, including proper use of equipment.
- Analyzed inventory and sales reports to help identify areas for improvement and growth.
- Ensured proper functioning equipment.
- Created daily floor plans, and managed lunch breaks in the property.
Insructror
Majesty in Motion Dance Studio
San Diego, CA
01.2014 - 09.2016
Income Tax Assistant
Y.Ramos Inc.
Chula Vista, CA
06.2014 - 07.2016
Education
High School Diploma -
University City High School
San Diego, CA06-2012
Skills
- Fluent in Spanish and English
- Excellent communication
- Creative problem-solving skills
- Leadership
- Team player
- Strong organization
REFERENCES
Julio Cesar Martinez/Store Manager
-619-332-7375
Roberto Martinez/Kay Jewelers Store Manager
-619-402-2010
Gio Dolce/Starbucks Store Manager
-310-897-9923
Timeline
Guest Experience Expert
The Us Grant
07.2023 - Current
Shift Manager
Starbucks
12.2017 - 02.2021
Income Tax Assistant
Y.Ramos Inc.
06.2014 - 07.2016
Insructror
Majesty in Motion Dance Studio
01.2014 - 09.2016
High School Diploma -
University City High School
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