Sylvia Jones

Work History

Health Systems Specialist (PEBLO)

Dept of Defense (This is a federal job)

Honolulu, HI

07.2017 - 04.2018

A highly experienced PEBLO for the Tripler Army Medical Center
Accomplished in delivering essential documents to the Physical Evaluation Board for the Integrated Evaluation Board Process
Skilled in interviewing and counseling military personnel and their families regarding VA benefits and compensation
Assisted service members in preparing VA appeals and finding legal representation
Efficiently handled benefit-related referrals in a coordinated manner
Facilitate the coordination of appointments and details between service members and hospital clinics
Counseled veterans for TDRL reevaluation using different communication methods
Provided counseling and help to the legal next of kin of service members who are incapable of managing their legal and personal matters
Managed the processing of medical board documents for all patients treated at this facility
Experienced and trained other PEBLOs in briefing service members, in subjects such as retirement and separation paperwork, and exit interviews
In addition, I helped veterans and their families/significant others by addressing concerns related to the veterans' mental health, referrals, benefits, and support groups, and connecting them with the Wounded Warrior Program coordinator
Successful in making determinations as to the eligibility for the type of benefit sought to include questions relating to the adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship
Followed up with the VA Military Service Coordinator to ensure requested C&P examinations, re-examinations, or opinions to evaluate disabilities resulting from diseases or injuries are scheduled in a timely manner to meet the 45-day goal for the IDES process
Reviewed claims cases to ensure all issues have been addressed, applied and interpreted VA laws, including veterans' case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process
Developed program or administrative reporting systems, including specifications, data gathering techniques, and evaluation methods, based on management information requirements
Conducted interviews in person or by phone with veterans, representatives, and advocates to explain the full range of VA benefits and the Integrated Disability Evaluation System (IDES) Program timeline
Skilled in preparing and releasing correspondence for use by the VA and other military personnel
Skilled and trained other PEBLOs in using various electronic data processing systems such as Veteran's Tracking Application (VTA), and electronic medical records systems-ALTHA to input and track claims for processing and to ensure the veteran claim is meeting the IDES timeline
Trained in answering questions to Air Force Medical Standards relating to military service or medical evidence to make determinations as to the eligibility for programs and benefits;
Skilled in providing evidence for claims or cases to ensure all laws have been laws addressed in the adjudication process; informed veterans of all evidence requirements needed to further process a claim for benefits and/or services requested from the VA Military Service Coordinator needed for the Integrated Disability Evaluation System Process
Accomplished in Interpreting laws, Air Force Regulation 36-3212, and procedures to analyze evidence to make recommendations needed for claims to be processed in the Integrated Disability Evaluation System (IDES).

Physical Evaluation Board Liaison Officer (PEBLO)

Sterling Medical

Sumter, SC

10.2012 - 06.2017

A highly experienced PEBLO for the Shaw Air Force Base Medical Treatment Facility (MTF)
Accomplished in delivering essential documents to the Physical Evaluation Board for the Integrated Evaluation Board Process
Skilled in interviewing and counseling military personnel and their families regarding VA benefits and compensation
Assisted service members in preparing VA appeals and finding legal representation
Efficiently handled benefit-related referrals in a coordinated manner
Facilitate the coordination of appointments and details between service members and hospital clinics
Counseled veterans for TDRL reevaluation using different communication methods
Counsel and assisted the legal next of kin of service members who are incapable of managing their legal and personal matters
Developed and implemented policies and procedures to ensure compliance with government regulations.
Supervised subordinate staff in carrying out daily duties and activities.
Provided guidance to team members on how to effectively complete tasks within established timelines.
Organized and coordinated meetings between senior management and other departments across the organization.
Assisted in developing organizational structures that optimized job responsibilities.
Created presentations summarizing key findings from research projects conducted by departmental teams.
Participated in regular meetings with upper management regarding progress updates on current initiatives.
Managed the processing of medical board documents for all patients treated at this facility
Experienced and trained other PEBLOs in briefing service members, in subjects such as retirement and separation paperwork, and exit interviews
Assisted veterans and their families/significant others by addressing concerns related to the veterans' mental health, referrals, benefits, and support groups, and connecting them with the Wounded Warrior Program coordinator
Successful in making determinations as to the eligibility for the type of benefit sought to include questions relating to the adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship
Followed up with the VA Military Service Coordinator to ensure requested C&P examinations, re-examinations, or opinions to evaluate disabilities resulting from diseases or injuries are scheduled in a timely manner to meet the 45-day goal for the IDES process
Reviewed claims cases to ensure all issues have been addressed, applied and interpreted VA laws, including veterans' case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process
Skilled in collecting and researching to evaluate programs/operations, in addition to reviewing, analyzing, and providing information from various systems
Skilled in providing guidance and making recommendations for policy enhancements.

Human Resources Specialist

Serco, Inc

Redstone Arsenal, Huntsville

09.2010 - 07.2011

Assisted veterans in the completion of various forms
Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
Addressed harassment allegations, work complaints or other employee concerns.
Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
Advised management on organizing, preparing or implementing recruiting or retention programs.
Prior to their retirement, I conducted a comprehensive interview with all military personnel, spanning a duration of 30 days
Our conversation revolved around the topics of benefits, obligations, and federal programs
Provided support services to councils and acted as a middleman for retired individuals and panels
Overseen established management policies to improve workflow, customer service, job satisfaction, and maximize productivity
Management set performance standards and gave feedback to employees on their work
Reports disciplinary issues and provides guidance on work methods and procedures
Developed and implemented new employee onboarding process.
Provided guidance to managers on disciplinary action and performance management.
Reviewed job descriptions, identified necessary changes and updated accordingly.
Created training materials for new hires and provided orientation sessions.
Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
Assisted in developing policies and procedures for the Human Resources Department.
Developed compensation plans including salary surveys, job evaluations, bonus plans.
Drafted offer letters and employment contracts according to company guidelines.
Conducted investigations into workplace complaints or grievances raised by employees.
Ensured compliance with all federal and state labor laws regarding wages and hours worked.
Conducted background checks and orientation, coordinating new employee onboarding process.
Safeguarded human resource information, maintaining employee confidence and protecting operations.
Partnered with senior HR team to communicate company standards and policies.
Interviewed job applicants to obtain information on work history, education or job skills.
Sourced, qualified and conducted screening interviews with job candidates.
Scheduled or conducted new employee orientations.
Prepared or maintained employment records using human resources management system software.
Developed or implemented recruiting strategies to meet current or anticipated staffing needs.

Human Resources Assistant (Temp)

UPS

Huntsville, AL

01.2010 - 09.2010

Completed an extensive evaluation of job applications and subsequently organized interviews
Among my responsibilities were the oversight of paperwork, the management of phone calls, scheduling, and ensuring the onboarding and compliance of new seasonal employees
Carried out daily facility tours for prospective candidates and offered assistance to local experts in fulfilling their daily responsibilities and tasks.
Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
Developed recruitment strategies to attract qualified candidates for open positions.
Managed employee relations issues including grievances, complaints, and disputes as needed.
Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
Monitored timekeeping records for accuracy and completeness.
Assisted in developing training programs for staff members.
Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
Partnered with HR on creative strategies for talent acquisition processes and procedures while researching market trends.
Initialized background checks for potential new hires.
Developed and maintained training materials and benefits packets for new hires.

Human Resources Specialist (Benefits)

Serco, Inc

Hunter Army Airfield, Savannah

11.2007 - 11.2009

Managed benefits and retirement for federal employees as a Human Resources Specialist in a team
Use the ABC-C approved calculator for annuity calculations
As per the request, I have confirmed the eligibility of employees for Voluntary Separation Incentives (VSIP and VERA)
Includes technical information and guidance for employees to make informed decisions
My role included assisting employees with retirement applications, ensuring accuracy, and timely submission
Acted as a liaison between employees and the Army Benefits Center to assist with retirement applications
Coordinates with the Army Benefits Center, when necessary, to resolve problems
Distributed health benefits brochures and enrollment forms to employees and managers
Assisted employees with the completion of benefits forms
Interviewed with military members or advocates in person or by telephone
Developed and implemented new employee onboarding process.
Created training materials for new hires and provided orientation sessions.
Conducted exit interviews with departing employees to identify areas of improvement in the organization.
Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
Conducted investigations into workplace complaints or grievances raised by employees.
Conducted background checks and orientation, coordinating new employee onboarding process.
Assisted with recruitment initiatives by interviewing and talent sourcing.
Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
Provided an official estimated monthly survivor annuity using the ABC-C approved tool
Developed program or administrative reporting systems, including specifications, data gathering techniques, and evaluation methods, based on management information requirements.

Shipping/Receiving Clerk

Savannah Technical College

Savannah, GA

07.2006 - 11.2007

Coordinated inbound and outbound shipment of packages and supplies; Inspected contents of incoming deliveries against invoices for physical counts and damage; oversaw inventory control systems, ensuring the accuracy of documentation and data entry
Mailed UPS, and Fed-ex packages daily, and maintained invoices for all items purchased at the university
Developed a system to enhance inventory tracking and improve the efficiency of material distribution.
Received, inspected, and verified incoming shipments against purchase orders and packing slips.
Maintained accurate shipping records using computerized tracking systems.
Loaded and unloaded trucks with pallet jacks, forklifts, or other equipment as needed.
Inspected outgoing shipments for accuracy in quantity, type, weight, and conformance to specifications.
Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
Prepared documentation to track and report on damaged or missing items.
Folded letters, circulars or other documents and inserted into envelopes for distribution.
Used vendor knowledge to determine shipping procedures, routes and rates.
Weighed mail to determine correct postage.
Determined shipping methods, routes or rates for materials to be shipped.

DEERS Assistant Site Security Manager

Serco, Inc

Hunter Army Airfield, Savannah

07.2005 - 06.2006

Acted as the General Clerk III Site Lead, providing Subject Matter Expertise (SME) for personnel with the Human Resources/Multiple Personnel Functions (HR/MPF) programs
Act as the primary site Subject Matter Expert (SME) for RAPIDS-related matters
Activate RAPIDS users and assign roles
Perform all responsibilities of a RAPIDS user (SVO and VO) and all SSM responsibilities
I managed all CAC-related stock items, such as CAC card-stock, non-ICC card stock, and printer supplies
I followed certain procedures to ensure accountability for CAC card stock
This includes signing for the stock, verifying card numbers, and accepting or rejecting each carton of CAC shipment
The CAC UP can only issue CACs after this process
Coordinate the destruction of printer ribbons, as they contain 'Privacy Act' data
Be responsible for the security management of RAPIDS and act as the staff focal point for RAPIDS security issues
Protect sensitive information and prevent misuse of RAPIDS
Ensured that it operated all assigned RAPIDS workstations, maintained, and secured according to these security procedures
Keep a file copy of the accreditation statement and give recommendations for the document, as required for each unit
Train and raise awareness for RAPIDS security and include it in the overall unit training programs
Maintained necessary records for audit under (IAW) RAPIDS/VO CPF
Reported necessary incidents and delivered exceptional customer service to various individuals
Assist customers; advise on eligibility requirements and process applications to determine eligibility
I completed all tasks necessary for issuing ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks.

Unit Supply Specialist

U.S Army

Fort Leonard Wood, MO

05.2001 - 05.2004

Maintained a comprehensive log of vital elements and indispensable resources for operational objectives
Ordered and maintained necessary stock levels of all unit supplies, equipment and materials.
Reviewed requisition forms for accuracy and completeness prior to ordering items.
Coordinated with vendors regarding pricing information, availability updates and delivery schedules.
Tracked inventory levels using automated systems such as SAP or Oracle software packages.
Provided customer service assistance to internal customers regarding product selection, usage instructions and availability dates.
My tasks included disposing of old equipment, handling government materials and records, and reconciling purchase card statements
Employing advanced techniques for optimal space utilization and enhanced supply allocation efficiency
Established a crucial control registry to document and monitor the responsibility for issued keys
Launched initiative to re-key all doors in the facility and issue new keys to approved staff only
Received award for Outstanding Score Post for managing critical control inspections.
Performed daily inventory of all assigned supplies, equipment and materials to ensure accuracy.

Summary

Overview

Work History

Health Systems Specialist (PEBLO)

Physical Evaluation Board Liaison Officer (PEBLO)

Human Resources Specialist

Human Resources Assistant (Temp)

Human Resources Specialist (Benefits)

Shipping/Receiving Clerk

DEERS Assistant Site Security Manager

Unit Supply Specialist

Education

Bachelor's degree - Human Resources Management

Associate's degree - Human Resources Management

Skills

Additional Information

Job Related Training

Availability

References

Accomplishments

Certification

References

Timeline

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